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Universal Windows Direct of Charlotte
- Windows Installation
- Charlotte, NC
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I HIGHLY recommend Universal Windows Direct of Charlotte! They replaced all the windows in my house and I love them! Universal Windows has been great to work with! I've had 2 minor issues (nothing they did) and they both were resolved quickly. It has been a pleasure to work with everyone and they all have been very professional!!!
Business response:
Hello, Nancy. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
My installers were great, courteous and professional. They cleaned up thoroughly after their work.
Business response:
Hi, Mitzi. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
The installer came when they said they would and was very professional, the installer Brad was every helpful and answered any questions I had and he went over everything with me before he left. The installers with him were also good.
Business response:
Hello, Jean. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!
I would recommend universal window to all my friends
Business response:
Richard, we truly appreciate you recommending our services to your friends! Please don't forget to refer them using our Universal Windows Direct for a reward for each eligible referral with us!^J
Very pleased with service and quality of windows.
Business response:
Hello, Paul. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
The installers were fantastic. Not only did they arrive on time but had my 9 old windows knocked out, the new windows installed and everything cleaned up in about 3 1/2 hours. I didn't even have to leave the house. Very professional and friendly too.
Business response:
Hello, Karen. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
The gentleman that measured the windows got upset because I asked him would he wear a mask. He had a bad attitude after that when I asked questions.
Business response:
Hi, Charles. At Universal Windows Direct of Charlotte, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please let us know at customerservice@universalwindowsdirect.com!
Quality of the product is decent, install was sloppy, and it took almost a year to receive replacement screens for the ones that were initially delivered and damaged.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Install has not occurred yet. Only door without transom was received. UWD has admitted they erred on the order by not including transom even though it was in the contract and price.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! ^J
Frequently asked questions about Universal Windows Direct of Charlotte
How is Universal Windows Direct of Charlotte rated?
Universal Windows Direct of Charlotte has a 4.7 star rating with 1,354 reviews.
When is Universal Windows Direct of Charlotte open?
Universal Windows Direct of Charlotte is closed now. It will open at 10:00 a.m.