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Universal Windows Direct of Charlotte
- Windows Installation
- Charlotte, NC
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We thought price was competitive from the estimates we obtained
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
I would 100% recommend universal windows direct to family, friends, and everyone!
Business response:
Hi, Ricardo. Your feedback is highly appreciated. Thank you for the review!
Customer service was better than the original installation.
Business response:
Hi Clayton, we appreciate you rating your experience with us at The Bath Authority! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@thebathauthority.com with your feedback!
I had my patio doors and garden window installed a week ago. The appearance of all material looks nice - really helps update my 1986 house. I thought the sales experience, financing and technician's measurement process went well - all were friendly and professional. My primary issue is with the installers and the quality of their workmanship. Specific details are provide below.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
One window did not fit. No one has called me to discuss the plan going forward.
Business response:
Hi Scott, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
The salesman Nick was very helpful anytime I had questions, the quality of the windows are exceptional and the installers did a great job. The reason I left 4 stars instead of 5 was because one of my windows arrived broken and the installers did not complete the installation in 1 day as promised and were 3 hours late arriving the next day to complete the installation. Other than that, I am very satisfied with UWD.
Business response:
Hi Lisa, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
I can not get the windows out to clean them: I can only get 2 of them to come out; because the screens don’t come off
Business response:
Hi Gerald, we appreciate your feedback of this experience with our team. To discuss concerns with your products, please contact our Customer Experience Department directly at (855) 293.7813 for assistance.^J
My experience is as stated above
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! ^J
They were very professional and extremely
Business response:
Hi, Bonnie. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Frequently asked questions about Universal Windows Direct of Charlotte
How is Universal Windows Direct of Charlotte rated?
Universal Windows Direct of Charlotte has a 4.7 star rating with 1,354 reviews.
When is Universal Windows Direct of Charlotte open?
Universal Windows Direct of Charlotte is closed now. It will open at 10:00 a.m.