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Universal Windows Direct of Charlotte
- Windows Installation
- Charlotte, NC
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I like the windows. However the last couple of installations have not been very smooth. The warehouse lost one of my windows. This most recent wave a window was really messed up and they damaged my molding in order to shove it into place. I had inspection done for replacement and the estimated date for repairs passes without any explanation of what is wrong. I call in and the replacement window was stalled in the warehouse and was just now shipping a whole month after the estimated date. I figured this company would be a bit... read more
Business response:
Hi James, I apologize for the lack of communication on our end and for the damage done to you home. After reviewing your account, it looks like you have been in touch with the service team and they have a replacement part ordered for you. We will call to schedule your service as soon as the part completes manufacturing. Thank you for your patience and we look forward to completing your project. ^AM
We are extremely pleased with the quality, the looks and the overall results.
Business response:
Hi, Customer In Camden,. Your feedback is highly appreciated. Thank you for the review! ^AM
Business response:
Hello, Melisa. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD
Love my new windows! They are beautiful and keeps the weather outside.
Business response:
Hello, Jane. We really appreciate you taking the time out to share your experience with us and thank you for trusting us with your home improvement project!^JD
Business response:
Hello, Rachel. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD
Business response:
Hi, Micheal. Thank you so much for leaving us a stellar review!^JD
I did not get the colored trim I ordered. There were delays I had to follow up on to know what was going on.
Business response:
Hi, Michele. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at customerservice@universalwindowsdirect.com!^JD
Business response:
Hello, Felicia. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!^JD
The quality of the product is above average. My sliding door looks amazing and functions properly.
Business response:
Hi, Jennifer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD
Frequently asked questions about Universal Windows Direct of Charlotte
How is Universal Windows Direct of Charlotte rated?
Universal Windows Direct of Charlotte has a 4.7 star rating with 1,403 reviews.
When is Universal Windows Direct of Charlotte open?
Universal Windows Direct of Charlotte is open now. It will close at 8:00 p.m.