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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The crew that installed was exceptional. not only did they take the time to understand our wants and needs, they also took the time several times during the install to make recommendations that would improve the install. They were scheduled for one day but were meticulous and had to come back for a second day to make sure they had everything buttoned up correctly.
As long as you don’t notice anything after you’ve paid or have any questions, they are fine, but I’ve been waiting for someone to contact me for over two weeks now about why the sill on one window is bowed and why I was told one window would be wrapped on certain parts and it isn’t and no one is contacting me back.
After sales, not enough direct contact with regular updates.
We have a mess up and they are not willing to fix it
It is my gutters. I was told I would not have to climb on a latter any more to clean my gutters. now I have to climb a latter to clean the screens that cover my gutters. I could have saved money and not bought the screens.
I voiced specific concern regarding sound transmission and wanting noise reduction. Sales did not know the sound transmission rating for windows. Said he installed double pane for people next to a train and that I didn't need triple pane or laminated windows as double would be fine. I was willing to pay extra for the most sound reduction. I'm very disappointed with the lack of change in noise reduction
The installation was horrible and the issues have not been resolved 3 years later
They don't tell you if you don't want the windows you have to pay large sum to cancel
I felt rushed into a decision at 9pm at night due to the boss of our salesperson pushing a 5% use it or lose it discount. For install, I was scheduled for a Tuesday and the crew came out Monday and said they had other jobs the next day. I had to rearrange my schedule and rush to prepare the room. Also, when I was scheduling, the girl told me “a few hours” for install when I was on the phone, not up to two days. Although I assumed as much, but No one ever told me to move furniture or prepare my home for the project. I have ne... read more
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,011 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 8:00 a.m.