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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
After sales, not enough direct contact with regular updates.
Business response:
Hi Philip, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! -SS
We have a mess up and they are not willing to fix it
Business response:
Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
It is my gutters. I was told I would not have to climb on a latter any more to clean my gutters. now I have to climb a latter to clean the screens that cover my gutters. I could have saved money and not bought the screens.
Business response:
Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
I voiced specific concern regarding sound transmission and wanting noise reduction. Sales did not know the sound transmission rating for windows. Said he installed double pane for people next to a train and that I didn't need triple pane or laminated windows as double would be fine. I was willing to pay extra for the most sound reduction. I'm very disappointed with the lack of change in noise reduction
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
The installation was horrible and the issues have not been resolved 3 years later
Business response:
Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
They don't tell you if you don't want the windows you have to pay large sum to cancel
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement. -SS
I felt rushed into a decision at 9pm at night due to the boss of our salesperson pushing a 5% use it or lose it discount. For install, I was scheduled for a Tuesday and the crew came out Monday and said they had other jobs the next day. I had to rearrange my schedule and rush to prepare the room. Also, when I was scheduling, the girl told me “a few hours” for install when I was on the phone, not up to two days. Although I assumed as much, but No one ever told me to move furniture or prepare my home for the project. I have ne... read more
Business response:
Hello, Zachary. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time. -SS
I have attempted to rectify the problems we had early in contract, was never addressed at the management levels, so I have no drive to keep grabbing the wrong end of snake.Windows were purchased, installed, we will leave it at that.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,032 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.