This profile has been claimed by the business owner or representative.
Universal Windows Direct of Pittsburgh
- Windows Installation
- Pittsburgh, PA
About this business
Location details
611 Parkway View Dr, Unit 6, Pittsburgh, PA, 15205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I was overall pleased. However the one thing that keeps me from making recommendations is that we were told 1 day install and planned accordingly. The installer were not done and it took 2 days, with us needing to take more time off of work unexpectedly. I indicated this on my survey and never even got a call or apology. My time is as valuable as theirs.
Business response:
Angela, we appreciate your feedback of this experience with us at Universal Windows Direct. We are truly sorry for the misunderstanding regarding the amount of time needed to complete your installation and understand how this can cause frustration. Your time is valuable to us and we sincerely apologize for any inconvenience this extra time may have caused. If you wish to share additional feedback with us or have any questions at this time, please don't hesitate to reach out for assistance!^J
While I like the windows they are not well fit and some of ours our actually loose fitting and have started to leak. They are not properly sealed around the exterior between the home and the window.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
I would recommend and have recommended Universal Windows to family and friends
Business response:
Hello, Glenn. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything!
Some minor issues, but overall good product
Business response:
Jacob, we appreciate your feedback of this experience with us at Universal Windows Direct! If you have any concerns at this time you wish to address, please contact us at (855)293-7813 for assistance.^J
Frequently asked questions about Universal Windows Direct of Pittsburgh
How is Universal Windows Direct of Pittsburgh rated?
Universal Windows Direct of Pittsburgh has a 4.3 star rating with 1,800 reviews.
When is Universal Windows Direct of Pittsburgh open?
Universal Windows Direct of Pittsburgh is open now. It will close at 9:00 p.m.