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Uptown Hounds
- Pet Boarding
- Lexington, KY
About this business
Location details
466 Angliana Ave, Lexington, KY, 40508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 7:30 p.m. | |
| Tue | 08:30 a.m. to 7:30 p.m. | |
| Wed | 08:30 a.m. to 7:30 p.m. | |
| Thu | 08:30 a.m. to 7:30 p.m. | |
| Fri | 08:30 a.m. to 7:30 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
The groomers/bathers are great. They gave my dog a great cut, and she smelled so good after picking her up. However, I have seen how other employees treat the dogs. They yell at them, yank them by the leash, and I’ve even heard them cuss at the dogs. This is NOT right! I am very disappointed and disgusted at the fact that these employees treat these babies that way. These dogs are in a luxurious hotel with very nice rooms, yet the employees in the back treat these babies like trash. I will never take my dog back there again!
I had the worst experience at Uptown Hounds. First of all, this is the most expensive boarding I have ever used so I had high expectations. My dog was boarded for two nights and at check in I was informed he would only have 3 potty breaks per day unless I added on extra charges and services. I payed extra money per day just for my dog to receive pets (which all dogs should automatically get at boarding?) when I picked my dog up his legs were covered in urine. I don’t even know if they let him out for potty breaks. I also don... read more
Business response:
Emma, we have reached out and would greatly appreciate your time to allow us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our pet parents and their dogs. -UH
RecommendedI took Beau our Maltese Shitzu mixed to get groomed on Saturday morning they had him about 2 1/2 hours and I went to pick him up and was very happy with his cut and service did a very good job with him I have already set his next appointment I will use them again for sure
Business response:
We are pleased that Beau was a happy boy after his groom. He was a sweetheart!
This was my first and only experience I will have with this company. My first time my one year old beagle mix had been boarded, they did nothing that I requested including daycare which I dropped off at 6:30 am to be evaluated for per the receptionist informing me to do so. When requesting not to be charged for the pictures that were apart of the package I chose and did not receive they offered a credit of 4$, making it only a dollar a day for not doing what was part of what they offer as part of cost. When my girl was broug... read more
Business response:
Meredith, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
they want proof of too many vaccinations. Dogs have lifetime immunity with some and I will not give ones not required by law. Rabies yes. Many others...no to my older dogs.
Business response:
Bonnie, we take feedback from our pet parents very seriously, and we appreciate that you reached out. Because our canine guests’ health and safety is our number one priority, and based on frequent dialogue with our onsite veterinarian, it is currently our requirement that our guests be up-to-date on Rabies, DHPP, and Bordetella vaccinations. Thank you again for your feedback, and we hope you’ll allow us to provide exceptional service to you and your pups in the future.
RecommendedAtticus has been going to Uptown since he was old enough to attend. He is going on six and still loves it there! It took two summers, but they finally helped him get the courage to jump in their saltwater pool—now he dives to the bottom to fetch toys. I can’t recommend Uptown enough!
Business response:
We love hearing that Atticus enjoys his visits with us as much as we enjoy seeing you all. Summer, hurry up so the pups can swim!
I expressed interest in daycare for my 4 1/2 month old Pit Bull puppy. I was called and a message was left stating that you do not allow Pit Bull type dogs in daycare, but you do in boarding. How outdated of a policy is it that you have to not allow Pit Bull type dogs? I expected more than breed discrimination from a place such as Uptown Hounds. Should it not be based off of the evaluation? Each dog should be judged based on the evaluation and not based off of a breed or type as a whole. I often used the swimming pool with m... read more
Frequently asked questions about Uptown Hounds
How is Uptown Hounds rated?
Uptown Hounds has a 4.4 star rating with 487 reviews.
When is Uptown Hounds open?
Uptown Hounds is closed now. It will open at 9:00 a.m.