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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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My daughter brought a beautiful cat in to see if he had a chip. simple. they were rude and kept telling her. oh. be right back. person amongst person came out. finally they tell her no chip. but I won't give the cat back to you?? wlbut he lives in my neighborhood? as she was there she got a facebook message as to whom the cat belonged to. nope. we are taking him. goodbye. horrible. worse place. the tech are rude not helpful at all. thank goodness I was able to tell the family where he was to go and retrieve him from thi... read more
Business response:
Hi Gina. Your feedback is important to us. We will address the issues raised and work on improving our customer service. Thank you for bringing this to our attention.
Summary: (Full Experience below) When my dog arrived they did a triage and administered pain medication for her injury. It took 3.5 hours to speak to the doctor who recommended an x-ray. It took another 5 hours for the x-ray to get done and my dog to be discharged with a jaw fracture. They recommended pain medication and to wait and see and to possibly consult with a dental specialist in 6-8 weeks. Cost $1,400 to wait there all day for only pain meds and an x-ray. Full story: On November 9, 2024, my dog was brought in at 1... read more
Business response:
Hello Brenda, thank you for taking the time to share your experience. I'd like the opportunity to speak with you directly and have left you a voice message. Please call us at 413-665-49811 option 2 for West Springfield. Thank you. - VESH
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They have no compassion. Don’t recommend bringing your animals here.
They are horrible people who do not give a shit about your animal. It’s all 🤑🤑🤑🤑
They don’t care about the pets at all, only about money… disgusting !!!!!
Instead of a payment plan for a surgery they will keep your dog fix it and resell it
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Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.