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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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I had a mild emergency with my cat. I checked in and followed all procedures and ended up waiting in the car for 4 straight hours WITH my cat that was whimpering in pain and soaked in her own piss from the long ride we had to take to get there and wait 4 hours in a cage. We ended up driving away without anyone coming outside to grab her for her check up while 20 plus other clients or walk in “urgent care emergencies” are being assisted and being brought to and from cars as I’m watching for HOURS. I cried in the car calling e... read more
Business response:
We are sorry to hear about your experience with us, Ashley. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non-life-threatening circumstances there is often a longer wait than expected. You were here on a week day during "regular business hours" when our specialty services are seeing scheduled appointments and that is why you were likely seeing so many patients coming and going whi... read more
Very upset and disappointed in the lack of communication and concern for pets that are in critical condition. As the vet even said, our dog needed surgery ASAP but they were unable to provide that emergency service due to others waiting since 2PM. I get that. However, my understanding is (or at least it should considering it’s an EMERGENCY vet) that it goes by level severity / critical care. We were told that it was advised to not bring her home because of the uncertainty if she would make it through the night yet they refus... read more
Business response:
Thank you for taking the time to provide us with your feedback, Abigail. At VESH, we take your feedback seriously and would like the opportunity to discuss your experience further. We’ve looked through our recent patient records and we are unable to accurately identify you based on the unfamiliar account name used to post this review. We kindly ask that you give our hospital administration a call Monday – Friday between 9am-5pm at 413-665-4911. We look forward to connecting with you personally to address your concerns.
If you want to get price gouged and wait in your car for six hours with your injured pet, then this is the place for you! Other wise a find some where else with a little more compassion (or some).
Business response:
Thank you for taking the time to share your feedback, Christopher. We're sorry you were met with an extended wait time and that we did not meet your expectations. Just like other regular veterinary and emergency hospitals in the area, our hospital has also experienced an extreme increase in patient cases. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non-life-threatening circumsta... read more
Unfortunately Springfield Ma no longer has a veterinarian hospital available 24 hours and we were in a situation that we didn’t want to wait for our Kitty to be seen until the next day. We were recommended to call the Windsor Ct hospital but they were not taking anymore patients and then they recommended the hospital in South Deerfield. When I called they were pleasant and said they were busy but definitely could see my cat but might have to wait a couple hours. I was concerned about my cats hard swallowing and his decrea... read more
Business response:
Thanks for taking the time to provide your feedback, Suzanne. Your concerns have been forwarded to our Chief of Medicine for review, and a member of our management team will be in touch soon.
Told me to drive there an hour away when my dog got ahold of a 4" rib bone and might have swallowed it. Tell us to hurry as time might be a factor. Arrive and they do intake and have us wait in the lot for him to be brought in for xray as we didn't know the exact size or if it was stuck in his esophagus or splintered or what, and they didn't want to induce vomiting without more information as it could do more harm than good. We wait over an hour and finally call. They forgot about us, and as everyone was leaving they "didn't... read more
Business response:
Hi Holly. At VESH, we take your feedback seriously and would like the opportunity to discuss your experience further. Please reach out to a member of our management team M-F between 9am-5pm at 413-665-4911.
They are crooks and WAY OVERCHARGE just because they can, do not go here!!!
On the evening of February 26 my 16 year old 20lb cocker spaniel had some sort of medical emergency at home. I called every vet in my area and none were open and all recommend this hospital. So I called ahead and said we would be coming in from 45 minutes away. I was told to park in a numbered spot and they would come out when we called. They were very prompt in coming to get my lifeless dog. After 45 minutes the vet called and explained her quality of life would be low and she had no cognitive ability so I made one of the ... read more
Business response:
Thank you for taking the time to provide your feedback, Jessica. We are disappointed to hear that you felt our doctor was cold and uncaring. Being pet owners ourselves, we know just how difficult it can be to say goodbye and we try to do our best to allow clients to have the time and space that they need to do this. We apologize that the compassionate and supportive client services we pride ourselves on were not conveyed to you. Please know that while we are disappointed we did not live up to our shared expectations, we have... read more
This place is a drive up euthanization clinic. After spending almost 5 hours in the parking lot and watching 3 different family's say goodbye to their pets because they were just quoted their life savings for the most minimal possible services. Quoted up to $3400-$4000 to do testing or $1700 for overnight renourishment and kenneling... Then claiming they did nothing to look at my friend's cat in the last hour because they have yet to be paid... ...yet they want $127, still when we say just bring her out to go home! This... read more
POOR SERVICE!!! DROVE FROM CHICOPEE BECAUSE MY DOG WAS HAVING AN EMERGENCY HE COULD’NT BREATHE BECAUSE THROAT IS CLOSING DUE TO UNKNOWN REASONS SO THEY LEFT HIM SITTING IN PARKING LOT TO SUFFER FOR OVER 5HRS!!! NOW HAVE TO DRIVE 2 HRS AWAY TO WEST HARTFORD WHAT A SHAME
Business response:
We hold ourselves to a high standard of care, and our technicians always triage patients to make sure that they are stable. We understand how difficult it can be to encounter an emergency situation with your pet, especially during a health crisis. During this pandemic, we’re experiencing record-high wait times for patients at VESH. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.