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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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Not enough staff. They need better organization skills. But they got us because there the only in the area. So there making there money.
Business response:
We are disheartened by your review, EJ. Since the onset of COVID we have made considerable increases to our staffing and have put a variety of new protocols into place to help streamline our processes. Unfortunately, many of the other local veterinary hospitals and even other emergency hospitals have closed down due to COVID, however, we have remained open and have been treating all of these patients who have had nowhere else to go. Our staff is working very hard trying to make sure that each patient gets the highest quality... read more
Based on other reviews I ran into the same problem Sunday night my pup has been vomiting since the morning wasn’t able to keep anything down and wasn’t drinking water I was concerned because when he did throw up I found a chunk of plastic in earlier in the week he had gotten into something so I was afraid that there might of been a blockage or something going on when I called them the girl on the phone said oh if he has a possible blockage you need to get him here right away which we did or 40 minutes away. They came out wi... read more
Business response:
Thank you for taking the time to offer us your feedback, Paula. A member of our hospital management team has been in contact with you and we hope that you are now able to feel a bit better about your experience with us.
You could improve your services in all areas starting with staying within agreed upon budgets. Your communication is horrid. You leave pet owners to sit waiting for more than 5 hrs for a clinical plan without updates. Your rude receptionist and arrogant ICU veterinarians seem only to be looking to pad the bill with more and more unnecessary tests/exams. We will never return to this place. You have a long way to go to improve. Seems to me you have a pretty bad reputation among local pet owners and now we understand why.
Business response:
Thank you for your review. At VESH, we take your feedback seriously and would like the opportunity to discuss your experience further. We’ve looked through our recent patient records and we are unable to accurately identify you based on the unfamiliar account name used to post this review. We kindly ask that you give our hospital administration a call at M-F between 9am - 5pm at 413-665-4911. We look forward to connecting with you personally to address your concerns.
RecommendedMy pup was poisoned by eating a burning bush this past saturday night. There are no vets available in cheshire county NH on nights and weeekends. Thus I had to deal with the poison center and this hospital in Deerfield, Ma. The veterinarian was very helpful in resolving his sickness after keeping him overnight. She did a wonderful job. The vet said I could call any time of day or night to check on him to see how he was doing if I wished. Now for the negative. On sunday night at 7PM I called to check on him. A girl w... read more
Business response:
Thank you for taking the time to provide your feedback, Carl. We are happy to hear that you were pleased with Manford's treatment with us. He is a sweet boy and we enjoyed caring for him. We are, however, sorry to hear about your negative interaction with one of our staff members. We hold ourselves to a very high standard here at VESH, not only for our care of our patients but for the care of their owners as well. Our management team will be looking into this. We do hope that Manford is doing well at home. If you would like ... read more
I brought my cat here recently. They are over priced, have a super long wait. I showed up at 10:30pm and my cat wasn’t seen until 4am. Staff never checked on me once or contacted me to update on the wait time etc... There was also terrible communication between staff and the customers/ pet owners. When they finally came to get my cat I asked them if I needed to wait if could go home? They told me they would check and be back in a few minutes staff didn’t return, I got a call an hour later to say I could leave. The only way ... read more
Business response:
Hi Steve, thank you for taking the time to provide your feedback. We understand how difficult it can be to encounter an emergency situation with your pet, especially during a health crisis. During this pandemic, we’re experiencing record-high wait times for patients at VESH. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non-life-threatening circumstances there is often a longer wa... read more
Left the IV in my dog’s leg and sent her home! How do you forget such an important part of after care?? After waiting over 6 hours to be seen for an ultrasound!! Stay away!
i waited in the parking lot for 5 and a half hours for my cat and they just had him crated the entire time and because i didnt have much money they sent him home with me with a full brain bleed brain failure twitching and spazzing all night they said they wouldmt help me pay for 500 dollar xray they basically let him die over a few hundred dollars. they wouldmt euthanize him even all because of money. they sent him home with us not goving a care in the world. well i brought him to a real vet and my boy smokey had to be put d... read more
this place is a scam. Brought my mother's cat in on 11/1 at 1030, by 330 we were still outside, I was over two hours late to work, with my mother leaving a homebound elderly husband who walks with a walker alone. Ran over $600 worth of tests, to come to the conclusion they couldn't find anything. These people take advantage of the elderly to rip them off.
Business response:
We appreciate your feedback, Johnny. I can assure you that we do not take advantage of our elderly clients, our main concern is getting trying to diagnose and get our patients healthy again. Unfortunately, it is often that with basic testing a true cause of illness cannot be found. Cats are also notoriously good at hiding their symptoms until they are very sick. Since June was experiencing coughing and a decreased appetite it was important for us to take a set of x-rays to make sure she was not experiencing symptoms of pneum... read more
Completely understaffed.Poor communication.Our experience here was a nightmare .We are doing our research so we will have other options if we need emergency services again.
Business response:
We are very sorry to hear that you did not have a good experience with us, Judy. As you can imagine, COVID has vastly increased our caseload and wait times and thus we have actually added quite a number of more staff to help with this. I can assure you that our staff is working hard and are doing the very best that they can to care for all of the sick animals and give them the attention that they need. We would appreciate the opportunity to discuss your concerns further. Please give our office a call at 413-665-4911 to speak... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.