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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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They are crooks and WAY OVERCHARGE just because they can, do not go here!!!
On the evening of February 26 my 16 year old 20lb cocker spaniel had some sort of medical emergency at home. I called every vet in my area and none were open and all recommend this hospital. So I called ahead and said we would be coming in from 45 minutes away. I was told to park in a numbered spot and they would come out when we called. They were very prompt in coming to get my lifeless dog. After 45 minutes the vet called and explained her quality of life would be low and she had no cognitive ability so I made one of the ... read more
Business response:
Thank you for taking the time to provide your feedback, Jessica. We are disappointed to hear that you felt our doctor was cold and uncaring. Being pet owners ourselves, we know just how difficult it can be to say goodbye and we try to do our best to allow clients to have the time and space that they need to do this. We apologize that the compassionate and supportive client services we pride ourselves on were not conveyed to you. Please know that while we are disappointed we did not live up to our shared expectations, we have... read more
This place is a drive up euthanization clinic. After spending almost 5 hours in the parking lot and watching 3 different family's say goodbye to their pets because they were just quoted their life savings for the most minimal possible services. Quoted up to $3400-$4000 to do testing or $1700 for overnight renourishment and kenneling... Then claiming they did nothing to look at my friend's cat in the last hour because they have yet to be paid... ...yet they want $127, still when we say just bring her out to go home! This... read more
POOR SERVICE!!! DROVE FROM CHICOPEE BECAUSE MY DOG WAS HAVING AN EMERGENCY HE COULD’NT BREATHE BECAUSE THROAT IS CLOSING DUE TO UNKNOWN REASONS SO THEY LEFT HIM SITTING IN PARKING LOT TO SUFFER FOR OVER 5HRS!!! NOW HAVE TO DRIVE 2 HRS AWAY TO WEST HARTFORD WHAT A SHAME
Business response:
We hold ourselves to a high standard of care, and our technicians always triage patients to make sure that they are stable. We understand how difficult it can be to encounter an emergency situation with your pet, especially during a health crisis. During this pandemic, we’re experiencing record-high wait times for patients at VESH. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non... read more
Not enough staff. They need better organization skills. But they got us because there the only in the area. So there making there money.
Business response:
We are disheartened by your review, EJ. Since the onset of COVID we have made considerable increases to our staffing and have put a variety of new protocols into place to help streamline our processes. Unfortunately, many of the other local veterinary hospitals and even other emergency hospitals have closed down due to COVID, however, we have remained open and have been treating all of these patients who have had nowhere else to go. Our staff is working very hard trying to make sure that each patient gets the highest quality... read more
Based on other reviews I ran into the same problem Sunday night my pup has been vomiting since the morning wasn’t able to keep anything down and wasn’t drinking water I was concerned because when he did throw up I found a chunk of plastic in earlier in the week he had gotten into something so I was afraid that there might of been a blockage or something going on when I called them the girl on the phone said oh if he has a possible blockage you need to get him here right away which we did or 40 minutes away. They came out wi... read more
Business response:
Thank you for taking the time to offer us your feedback, Paula. A member of our hospital management team has been in contact with you and we hope that you are now able to feel a bit better about your experience with us.
You could improve your services in all areas starting with staying within agreed upon budgets. Your communication is horrid. You leave pet owners to sit waiting for more than 5 hrs for a clinical plan without updates. Your rude receptionist and arrogant ICU veterinarians seem only to be looking to pad the bill with more and more unnecessary tests/exams. We will never return to this place. You have a long way to go to improve. Seems to me you have a pretty bad reputation among local pet owners and now we understand why.
Business response:
Thank you for your review. At VESH, we take your feedback seriously and would like the opportunity to discuss your experience further. We’ve looked through our recent patient records and we are unable to accurately identify you based on the unfamiliar account name used to post this review. We kindly ask that you give our hospital administration a call at M-F between 9am - 5pm at 413-665-4911. We look forward to connecting with you personally to address your concerns.
RecommendedMy pup was poisoned by eating a burning bush this past saturday night. There are no vets available in cheshire county NH on nights and weeekends. Thus I had to deal with the poison center and this hospital in Deerfield, Ma. The veterinarian was very helpful in resolving his sickness after keeping him overnight. She did a wonderful job. The vet said I could call any time of day or night to check on him to see how he was doing if I wished. Now for the negative. On sunday night at 7PM I called to check on him. A girl w... read more
Business response:
Thank you for taking the time to provide your feedback, Carl. We are happy to hear that you were pleased with Manford's treatment with us. He is a sweet boy and we enjoyed caring for him. We are, however, sorry to hear about your negative interaction with one of our staff members. We hold ourselves to a very high standard here at VESH, not only for our care of our patients but for the care of their owners as well. Our management team will be looking into this. We do hope that Manford is doing well at home. If you would like ... read more
I brought my cat here recently. They are over priced, have a super long wait. I showed up at 10:30pm and my cat wasn’t seen until 4am. Staff never checked on me once or contacted me to update on the wait time etc... There was also terrible communication between staff and the customers/ pet owners. When they finally came to get my cat I asked them if I needed to wait if could go home? They told me they would check and be back in a few minutes staff didn’t return, I got a call an hour later to say I could leave. The only way ... read more
Business response:
Hi Steve, thank you for taking the time to provide your feedback. We understand how difficult it can be to encounter an emergency situation with your pet, especially during a health crisis. During this pandemic, we’re experiencing record-high wait times for patients at VESH. We know waiting for pets to receive treatment can be quite concerning and frustrating. Just like a human emergency room, we prioritize each patient based on their critical needs. For pets with non-life-threatening circumstances there is often a longer wa... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.4 star rating with 2,932 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.