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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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I took my sick animal to VESH. After waiting hours in the car, they brought him inside, swinging the carrier around as they walked away from my car (keep in mind he was naturally more anxious and the way they handled him did not help). After waiting another hour, they called me with two options: put him down, or agree to pay $3-5k. There's no middle ground with them. They know customers are in a vulnerable emotional state and pushing them in a corner like that is just inhumane. So we thought to ourselves, why should we agr... read more
Business response:
We are surprised to read this feedback at this time as this is a review is based on a visit from July 2021. We can sympathize that you still have hard feelings about your visit, Cody. We do understand that the circumstances during a pet emergency can be a very distressing time. At VESH, the medical care of our patients is our top priority and it’s important that everyone is treated with respect. Please know we care deeply for every animal and do our very best to support you throughout your visit. We’re truly sorry you had ... read more
Absolutely would NOT recommend this place! I could handle the 9 hour wait in the parking lot ( Porta potties are outside, they won’t let you use their bathrooms) , it was the lack of communication and their completely wrong diagnosis. After calling them every day for 4 days for the results of my dogs lab work and why he was sick they finally suggested I take my dog to Tufts. Deerfield never sent my dogs records but within 15 minutes Tufts knew why my dog was so sick. There was no 9 hour wait, no talking to a doctor over the ... read more
Business response:
Thank you for taking the time to provide your feedback, Jennifer. We are sorry that you had a poor experience at our facility. A member of our management has tried to reach out to you. Please give us a call if you would like to discuss your concerns further. The management team can be reached Monday-Friday, from 9am-4pm, at 413-665-4911
RecommendedThe only thing I can recommend about VESH is to stay away! I dropped my 12 week old puppy off at 1pm Wednesday with a deposit of 1300$. Wednesday night I was called and informed that the puppy's kidneys were failing. I was told they tested for Lepto and the snap test came back negative. I was told they were going to start treating him for Lepto and that the more accurate test had been done but it would take days to come back. Thursday morning I got a text at 8:30am telling me that I was 500$ over my deposit. I got a ca... read more
Business response:
Leonard, we are truly sorry to hear you were unhappy with your experience with us, and we appreciate you taking the time to share your feedback. We have shared your comments with our management team, and one of them will be in touch once they have had a chance to review your concerns.
RecommendedI don't think that I had ever been more frantic and scared. I called different places, spent Friday night in a parking lot at a different "emergency vet" (I use quotes because they couldn't manage an emergency) the one in Windsor,. Their $800 verdict was that he was a "very sick kitty." But, couldn't do anything for him. VESH did EVERYTHING for him. And, he is home. They could have been crooks and kept him for another night. They didn't. They were even happy when I was the crazy cat lady who called to tell them he was e... read more
Business response:
Thank you so much for sharing your experience with us and the rest of the community, we truly appreciate it. We hope that Freckles continues to improve!
RecommendedMy cat 😺 Dolly Marie got out side(she's a frequent escapee) last Wednesday morning and got hit and had pretty significant injuries I was able to find a ride to vesh from Brattleboro Vermont and yes while there was a waiting period these things are to be expected when they're packed with the emergencies I have to say that there's no doubt whatsoever that my dolly would not have survived without their care, I am having a huge issue with the bill but I can tell you this they saved my baby in that bill will get paid in full in ... read more
Business response:
Thank you so much for sharing your experience with us and the rest of the community, Ella. We are so glad that you were able to get Dolly Marie here so that we could help her. We certainly sympathize with you and the rest of our clients that vet bills can be unexpected and expensive, but we always try to do whatever we can to help pet owners figure out the best options so that they can afford treatment and get the best care possible.
Im sure they will delete this but Vesh does not care about your animals unless you have money!! They will turn a DYING pet away. They even have a fund for people who need help with paying but they don't use it for that. They use it for pizza and novelty items for their favorites.. They are so understaffed and extremely CARELESS, I mean making major mistakes They always don't take responsibility for. The turnover rate is so high and the amount of people who quit on the spot is unreal. I would not trust a stuffed dog in their... read more
Have now been told twice now about my pets that “well, he’s not dying or anything, it’s not a true emergency so….” I don’t bring my animals in for just anything. My dog better not go blind, that’s all I can say. I will say, they happily take my tens of thousands of dollars though. I really wish there was someone else local to go to. They don’t care at all about customer service anymore. The Docs are great. Techs/office? Not so much.
terrible hospital. made us wait 2 and a half hours with no result. brought our dog back out to wait in the car because other dogs were in more "critical condition". claimed my dog ate marijuana which is impossible and said to bring him home and watch him because he is stable and fine. He even took a test to see any thc in his system and it came back negative but they still said it was that.. He died the next day. never go to this place. we waited 5 hours and had to call 4 times to even get updates. if you want your dog to ge... read more
Business response:
We appreciate you taking the time to provide your feedback and are very sorry for the loss of Rusty. We have forwarded your concerns to our management team and someone will be reaching out to you to discuss your concerns.
Terrible!!! I understand short staffing but this is no reason to force someone to stay in their car for 9 hours told they can’t leave until the vet talks to them!!! No food no place to use the bathroom!! Just stuck in our car with Zero answers!! Keep being told we will find something out soon.... then close to 9 hours pass!! We are forced to leave! Very much appreciate you saving our animal but there was no need for us to be stuck there over an hour from home waiting to talk to the only vet!! We could have been home preparin... read more
Business response:
Thank you for providing your feedback, Duke. We are sorry that your experience did not match your expectations. We are unable to find an account related to the name you provided in your review. Did you happen to have your pet registered under another last name? We'd like to discuss your concerns further, please call us Monday-Friday between 8am - 5pm at 413-665-4911 and ask to speak to a member of our management team.
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.4 star rating with 2,932 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.