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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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RecommendedMy cat 😺 Dolly Marie got out side(she's a frequent escapee) last Wednesday morning and got hit and had pretty significant injuries I was able to find a ride to vesh from Brattleboro Vermont and yes while there was a waiting period these things are to be expected when they're packed with the emergencies I have to say that there's no doubt whatsoever that my dolly would not have survived without their care, I am having a huge issue with the bill but I can tell you this they saved my baby in that bill will get paid in full in ... read more
Business response:
Thank you so much for sharing your experience with us and the rest of the community, Ella. We are so glad that you were able to get Dolly Marie here so that we could help her. We certainly sympathize with you and the rest of our clients that vet bills can be unexpected and expensive, but we always try to do whatever we can to help pet owners figure out the best options so that they can afford treatment and get the best care possible.
Im sure they will delete this but Vesh does not care about your animals unless you have money!! They will turn a DYING pet away. They even have a fund for people who need help with paying but they don't use it for that. They use it for pizza and novelty items for their favorites.. They are so understaffed and extremely CARELESS, I mean making major mistakes They always don't take responsibility for. The turnover rate is so high and the amount of people who quit on the spot is unreal. I would not trust a stuffed dog in their... read more
Have now been told twice now about my pets that “well, he’s not dying or anything, it’s not a true emergency so….” I don’t bring my animals in for just anything. My dog better not go blind, that’s all I can say. I will say, they happily take my tens of thousands of dollars though. I really wish there was someone else local to go to. They don’t care at all about customer service anymore. The Docs are great. Techs/office? Not so much.
terrible hospital. made us wait 2 and a half hours with no result. brought our dog back out to wait in the car because other dogs were in more "critical condition". claimed my dog ate marijuana which is impossible and said to bring him home and watch him because he is stable and fine. He even took a test to see any thc in his system and it came back negative but they still said it was that.. He died the next day. never go to this place. we waited 5 hours and had to call 4 times to even get updates. if you want your dog to ge... read more
Business response:
We appreciate you taking the time to provide your feedback and are very sorry for the loss of Rusty. We have forwarded your concerns to our management team and someone will be reaching out to you to discuss your concerns.
Terrible!!! I understand short staffing but this is no reason to force someone to stay in their car for 9 hours told they can’t leave until the vet talks to them!!! No food no place to use the bathroom!! Just stuck in our car with Zero answers!! Keep being told we will find something out soon.... then close to 9 hours pass!! We are forced to leave! Very much appreciate you saving our animal but there was no need for us to be stuck there over an hour from home waiting to talk to the only vet!! We could have been home preparin... read more
Business response:
Thank you for providing your feedback, Duke. We are sorry that your experience did not match your expectations. We are unable to find an account related to the name you provided in your review. Did you happen to have your pet registered under another last name? We'd like to discuss your concerns further, please call us Monday-Friday between 8am - 5pm at 413-665-4911 and ask to speak to a member of our management team.
Waiting in the parking lot in the hot sun for 8 hours. Being told they would be out shortly for my dog and three hours after I arrived they came for him. They game me 2 care plans to choose from, one included antibiotics. The Dr. changed her mind after I agreed to the plan and paid. They would not give the antibiotic. Tried to charge me twice and give me pain meds I already had at home. I told them 3 times I did not want them and brought them out and charged me for them. I will never go back there!
Business response:
Thank you for taking the time to provide your feedback, Mary. Your concerns have been forwarded to our management team.
Worst vet hospital. The longest wait times and absolutely MONEY HUNGRY people. Such a shame. They are not there to help you, they're just there to give you a headache and steal your money. Do not go here!!
Business response:
We are sorry you that your experience did not meet your expectations, Anna. Unfortunately, our wait times have increased significantly due to other hospitals not accepting patients during these times. Much like our human counterparts, our goal is to provide the highest level of emergency and specialized services to our pet community. Therefore, our fees reflect our teams' expertise and commitment to the exceptional care our practice offers patients year-round on a 24-hour basis. We would like to speak with you to learn more ... read more
How can we recommend a place that just made us sit in the parking lot for three hours waiting for our dog to be seen and when we asked if it’s going to be a lot longer because it’s 11 PM, you tell us I’m sorry it’s a 12 to 14 hour wait! Horrible!!
Business response:
We're sorry you were met with an extended wait time, Maria. Similar to other emergency and specialty facilities, our hospital has also experienced an extreme increase in patient cases. Even with our vast increase in staffing, we are still finding it hard to keep up with the demand for our services. While we work incredibly hard to have every pet assessed as quickly as possible, our team is trained to operate on a triage basis where patients are prioritized based on the severity of their presenting state. We urge clients to u... read more
I had an absolutely horrific experience with this hospital in just month with my two visits. My dog was having vertigo type symptoms which initially presented as isolated facial seizures. I waited almost SIX hours from about 10:30 at night to nearly 4 in the morning the first visit. Completely asinine. Then, when my dog still wasn’t well I took him back to our regular vet who reviewed his blood work and thought something was wrong with his liver enzymes, and ordered more blood with costing me more money. When his liver enzym... read more
Business response:
We were disappointed to read your comments and want to apologize for your negative experience, Michelle. One of our hospital’s core values is quality service. As such, we make it a priority to provide personal, professional, and compassionate customer service. We want all of our clients to feel confident they have chosen the right resource to care for their pet, especially in urgent cases. We know these end of life moments are very hard on our clients, and I am sorry that you felt that the doctor and our staff were not compa... read more
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.