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Veterinary Emergency & Specialty Hospital
- Emergency Pet Hospital
- South Deerfield, MA
About this business
Location details
141 Greenfield Road, South Deerfield, MA, 01373, United States
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RecommendedAm short of words for the amazing profit you helped me earn in just a week, am so sorry I doubted at the beginning, Mrs. Stephanie George it’s was because of my past experience so I didn't know who to trust, I invested $700 and earned $6,900 in just one week, and kept on investing more, today I am financially successful, you can contact her on Email: georgestephanie831@gmail.com WhatsApp: +19095159471 I advise you shouldn't hesitate. She's great.
I'm really upset to be honest. we paid 3000 for idk what. to end up putting my babygirl down because they couldn't figure out what was going on. I've worked at a vet facility before and never heard of having to pay for things to get done before it gets done and them say oh but it's a possibility that the animal won't make it. the vets I worked with did everything they could to figure it out. but this hospital wanted us to keep paying and paying. I wasn't able to go to the one i worked in because my dog was doing bad and she ... read more
Business response:
Hi Waleska, I am so sorry to hear of the passing of your beloved Babygirl. Based on the information in your review I have been unable to locate you in our system but would be happy to discuss your concerns if you wish. A member of the management team can be reached between 9am-4pm Monday-Friday at 413-665-4911. Sincerely, Hanna, Operations Supervisor
RecommendedUnbelievable! The past 48 hrs have been one of the most stressful periods of my 66 years. Finn, our beloved GSD of 8 years started acting strange Tuesday when he wouldn't eat and was walking slowly with his head down like he had done something bad. He hadn't. Having had 5 GSD's including Finn's brother/litter mate Moose we're in tune with our dogs. When Finn wouldn't eat dinner or want to chase squirrels Tuesday night we knew something was seriously wrong. I made several calls to 24 vets in the tri-state region until we fin... read more
I was just turned away from here after I have been here multiple times before. They told me they had too many animals and didn't even took my dog vital. I hope the West Springfield vet won't do that because it's not easy driving 25 mins to be turned away.
Business response:
Hi Jenny, We are sorry to hear that we were unable to help you with you pet. There are times that for patient safety we are unable to see any additional patients until we catch up on the cases we are already seeing. We do recommend calling before you come in so that we can alert you if we are on a diversion before you come all this way. If this is something you would like to discuss with us, please feel free to reach out to a member of our management team at 413-665-4911. Thank you.
Called them at 11 AM and they told me they’d call me to let me know when to arrive. Hadn’t heard by 2 so I texted. Finally called me after receiving text and told me to come in for 3:00. How does an emergency vet hospital work if you can’t go in with your dog? Vet told me over the phone that everything was fine (it wasn’t anywhere near fine). My dog was staggering. I asked if she watched my dog walk and she said she could do that. It was the whole reason I brought her. Told me she was writing up discharge papers and Misty ... read more
Business response:
Thank you for taking the time to provide your feedback, Kara. We are sorry to hear that your experience did not match your expectations. We reviewed Misty's medical records and spoke with the doctor who took care of Misty. Dr. Boucher did a very thorough assessment of the Misty and at the time she was here she was no longer exhibiting the clinical signs that you saw at home other than a mild head tilt. This was most likely a vestibular event that resolved on its own (blood pressure related or idiopathic). As pets get older t... read more
I took my sick animal to VESH. After waiting hours in the car, they brought him inside, swinging the carrier around as they walked away from my car (keep in mind he was naturally more anxious and the way they handled him did not help). After waiting another hour, they called me with two options: put him down, or agree to pay $3-5k. There's no middle ground with them. They know customers are in a vulnerable emotional state and pushing them in a corner like that is just inhumane. So we thought to ourselves, why should we agr... read more
Business response:
We are surprised to read this feedback at this time as this is a review is based on a visit from July 2021. We can sympathize that you still have hard feelings about your visit, Cody. We do understand that the circumstances during a pet emergency can be a very distressing time. At VESH, the medical care of our patients is our top priority and it’s important that everyone is treated with respect. Please know we care deeply for every animal and do our very best to support you throughout your visit. We’re truly sorry you had ... read more
Absolutely would NOT recommend this place! I could handle the 9 hour wait in the parking lot ( Porta potties are outside, they won’t let you use their bathrooms) , it was the lack of communication and their completely wrong diagnosis. After calling them every day for 4 days for the results of my dogs lab work and why he was sick they finally suggested I take my dog to Tufts. Deerfield never sent my dogs records but within 15 minutes Tufts knew why my dog was so sick. There was no 9 hour wait, no talking to a doctor over the ... read more
Business response:
Thank you for taking the time to provide your feedback, Jennifer. We are sorry that you had a poor experience at our facility. A member of our management has tried to reach out to you. Please give us a call if you would like to discuss your concerns further. The management team can be reached Monday-Friday, from 9am-4pm, at 413-665-4911
RecommendedThe only thing I can recommend about VESH is to stay away! I dropped my 12 week old puppy off at 1pm Wednesday with a deposit of 1300$. Wednesday night I was called and informed that the puppy's kidneys were failing. I was told they tested for Lepto and the snap test came back negative. I was told they were going to start treating him for Lepto and that the more accurate test had been done but it would take days to come back. Thursday morning I got a text at 8:30am telling me that I was 500$ over my deposit. I got a ca... read more
Business response:
Leonard, we are truly sorry to hear you were unhappy with your experience with us, and we appreciate you taking the time to share your feedback. We have shared your comments with our management team, and one of them will be in touch once they have had a chance to review your concerns.
RecommendedI don't think that I had ever been more frantic and scared. I called different places, spent Friday night in a parking lot at a different "emergency vet" (I use quotes because they couldn't manage an emergency) the one in Windsor,. Their $800 verdict was that he was a "very sick kitty." But, couldn't do anything for him. VESH did EVERYTHING for him. And, he is home. They could have been crooks and kept him for another night. They didn't. They were even happy when I was the crazy cat lady who called to tell them he was e... read more
Business response:
Thank you so much for sharing your experience with us and the rest of the community, we truly appreciate it. We hope that Freckles continues to improve!
Frequently asked questions about Veterinary Emergency & Specialty Hospital
How is Veterinary Emergency & Specialty Hospital rated?
Veterinary Emergency & Specialty Hospital has a 4.3 star rating with 2,845 reviews.
When is Veterinary Emergency & Specialty Hospital open?
Veterinary Emergency & Specialty Hospital is open now. It is open 24/7.