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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Received a coupon for a oil change and made an appointment. When I arrived I was told they weren't honoring the coupon even though it was not expired. Brandon the manager gave me a completely different reason for not accepting the coupon than the service technician. It was a complete bait and switch operation. We have bought 2 cars from Village Pointe and was planning to buy a 3rd soon but they will never receive another red cent from me. Congratulations to Brandon and the service department on losing a future $50k + sale ov... read more
Business response:
Thank you for providing feedback on your experience, Julie. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
You could not pay me to go back to this place. Wouldn’t even give them one star. Poor attentiveness and NO communication. Had made an appointment over a week prior and when I arrived no one approached me. For minutes. I had to walk up to someone and ask what was going on. Then I was neglected in a filthy, and I mean FILTHY children’s room for three hours after being told it wouldn’t take more than two. At the end of waiting patiently for them to figure out what they were doing they told me they didn’t complete the work. WHAT... read more
Business response:
Ashlynn, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152.
I 100% regret my purchase. The finance team lied through their teeth and used high pressure sales tactics to seek an over priced car warranty. There is a reason they don’t give you time to read the warranty. Brian Sharp circled a paragraph on all the things it did not cover. This was a lie because the paragraph below it lists more things it doesn’t cover. Since this was a hybrid I was purchasing I need it to cover the lithium battery pack which this warranty doesn’t cover. Brian also said a zaktek benefit was free. It was no... read more
Business response:
Thank you for your feedback regarding your experience, Linsey. We are sorry your visit wasn't initially what we strive to achieve. However, we are happy we were able to turn it into a positive one in the end. We hope to be able to serve your vehicle needs again in the future.
Harold was Great! I would recommend him to my friends and family! Nice and friendly!
Business response:
Thank you for your positive feedback. However, we regret to hear that your experience did not meet the 5-star standard that we strive for. We would love to speak with you to learn what else we could have done to make your experience even better. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
Very sleezy business tactics. I purchased a 2012 Nissan Juke. I took the vehicle to have it inspected and an exhaust issue was identified. The service department "fixed" it by attaching an aftermarket exhaust pinned it (should have been floating) to the flange on the original exhaust. This caused the exhaust pipe to break and $2500 worth of repair work at the Nissan Dealership.
Business response:
Michelle, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
This is from an email I sent the manager of VillagePoint Toyota in response to his BSemail to me: I am sorry to say that after discovering that your dealership practices false advertising and deceptive practices to lure customers, I don’t see how I can do business with you anymore. I was interested in a Tacoma you represent on your website with a price of $25,958 minus $500. with a “Village Point price” $25,458. When I called I was told (by a very nice lady) that the price was almost 10,000 more due to several upgrades. I ex... read more
Wasn't sure which salesman I was working with and seemed to have lots of miscommunication. I was very clear with the salesman and finance department I had own financing and to not run my credit, but on my way to pick up vehicle they ran my credit anyways 4 times (again, I had my own financing) and assured me they would take care of it and dispute them after I asked about it, fast forward a month later and they say there is nothing they can do and they "thought they had authorization". I am very happy with my vehicle and got ... read more
THIS DEALER LIKES TO LIE AND CHEAT HEALTH WORKERS AND MISTREAT WOMEN!!!!! DO NOT DO BUSINESS WITH THIS DEALERSHIP. SAM SAINTIZAIRE, JIM THOMAS, AND JOSH BROWN ARE ALL CROOKS. WORST DEALERSHIP IN THE COUNTRY. THEY LIE AND DO NOT KEEP THEIR WORD. 1) Jany 9, 2021- I made a deal on a 2021 Tacoma SR5 Double Cab on With this dealership and Jim Thomas and Samuel Saintizaire - two sales people who helped me. 2) Sam Saintizaire (salesman) told me to pay deposit so truck will be marked Sold. 3) 1/12/21 Josh Brown (finance) charged $2,... read more
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
A message came on the dashboard of my 2019 Toyota A message came on the dashboard of my 2019 Toyota Corolla. So I took the car into the dealership at Village Pointe Toyota in Omaha. The message was something about a start-up malfunction. It was also time for my 20,000 mile checkup with a free oil change and a free tire rotation, although the message on my dashboard that morning was not about it being time for my 20,000 mile checkup. So I took the car in to the Village Pointe Toyota Service Department. The service representat... read more
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.5 star rating with 7,397 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is closed now. It will open tomorrow at 7:00 a.m.