Village Pointe Toyota

Hanson0029 

on DealerRater

5 years ago

Worst experience every - our salesman fell asleep during the beginning of the process. Although he did stay awake long enough to take our CASH down payment. He then gave us the keys and said that we could pick it up the next day as it was later in the afternoon when we went in. Nobody did anything to get us financed until we said we were coming back to get our down payment and they then said they had already deposited it and no longer had the cash. We live over an hour away and stated they needed to have it ready when we got... read more

dmilius3 

on DealerRater

5 years ago

Absolutely terrible customer service and sales. I am not sure how this place is still in business. 1) Sold us a faulty car. 2) Did not send us the title until months later. 3) Promise to rectify above issues by doing a fair trade across the table 4) No call back, no follow though & a complete waste of time. I will never buy a car from a dealership again. Private sales & citizens are more forthcoming & trustworthy. I wasted so much time dealing with this company and will be sending them an itemized bill for my time and energy... read more

kingpin391 

on DealerRater

5 years ago

Got a car on line work night shift. It was hard to get ahold of the people and management seamed to be in meetings a lot. Was hung up on after a 15 hold on phone. 

Gary 

on DealerRater

5 years ago

Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told be the price was 79.95. I told them that I wasn't interested in a 80 oil change so I left without an oil change. Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told me the price was 79.95. I told th... read more

Stacey Bossé 

on DealerRater

5 years ago

We have had a horrible experience with this dealership. We bought a certified pre-owned 2016 toyota highlander with 30,000 miles on it 1 year ago. Since then, the battery has been replaced by the dealership three times. It is driven on a daily basis, at least 10 miles a day, and it has been regularly not starting because the battery keeps dying. We brought it into the dealership multiple times, leaving it there for days at a time for them to find a cause for this, and each time they found nothing wrong with it. They proceede... read more

Negociator 

on DealerRater

6 years ago

What started as a great experience has gone downhill over the last two years with the service department. We have bought vehicles at other dealerships used and purchased the disappearing deductible warranty and never charged when bringing our vehicle in for issues. At Village Point it is the flavor of the day.... at one point it’s zero to look at vehicle, then the next time it’s $162 to look at it, and they keep quoting $2000 worth of preventative maintenance that is not on the maintenance schedule. As great as the sales tea... read more

unhappy 

on DealerRater

6 years ago

Don't Ever Take Your Car Here Purchased our van here and have had nothing but trouble with the service department since. Things that are covered under warranty one time, are not covered 9 months later when the same part goes bad. The warranty is still good for two more years. So tired of dealing with Brandon and the service crew that are made up of liars! 

Jose’and Nora 

on DealerRater

6 years ago

Ufff not satisfied with the way I was treated but thanks anyway The answers your salesmen give to us the ways the car looks uff 

JSF 

on DealerRater

6 years ago

They weren't interested in me. Visited two car dealers yesterday. Village Point Toyota and Baxter Subaru. The experiences were so different. I told both that I was 4-6 months away from purchase, but just doing some research and window shopping. I had a particular Toyota in mind, and I asked to test drive one. They put me in a 2017 model with an "As is, no warranty" sticker. When I asked to drive a new model, I was told, "They all pretty much drive the same." No one was rude, but certainly weren't interested in me.