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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Fixed wrong part I went in to have a wheel bearing replaced. I explained that the noise was coming from the passenger side and when I turned right it became louder, when I turned left it was quiet. So the mechanic replaced the drivers side. Returning home from the service center I could tell immediatly nothing had changed and the noise was still there.I returned to the dealer and explained they had replaced the wrong part. After returning the car another day Brandon told me they could fix it for a reduced extra fee. I wanted... read more
Business response:
Hello Avalon. We are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best service possible. We'd love to speak further about the wrong part that was replaced so please contact Kyle Newsom at 402-800-1152 at your earliest convenience.
Very poor service. Don Blazek was rude and incompetent. A very simple minor repair turned into a waste of a considerable amount of time, requiring two trips for service with the repair still not done. We were told additional parts needed to be ordered. I completed the repair at home on my own. We have plans to buy 2 Toyotas in the next 2 years. The service department is separate from the sales department, but we will be taking our business elsewhere. We will have nothing further to do with this dealership.
Business response:
We are so sorry to hear about this experience. We always want to get things done right the first time. Please contact Kyle Newsroom at 402-800-1152 to discuss your situation further.
Wasted our time and poor service I had a 8:30am appointment for a car detail that was part of a deal for purchasing out a lease. I was told this would be a 3-4 hour service. I showed up and was initially ignored for several minutes. Eventually I was greeted and explained I was here for a car detail and had an appointment. The guy responded with a completely confused look, “Ok? Is that something you’re paying for or what?” I’m not sure what was confusing about my statement but I explained it was part of a recent lease purchas... read more
Business response:
Please know that it is always our mission to provide the best service to every customer, and we would like the chance to speak with you so we can address your situation. At your earliest convenience, please contact Service Director, Kyle Newsom at 402-800-1152. Thank you.
Their service is horrible and they dented my new truck!!!!!! I bought a certified truck from them. I drove it home. I live in the country, so it got some mud on the bottom. I returned the next day to drop it off and have the undercoat done. I received a phone call later that day saying that they had a service technician spend 45 minutes on one tire trying to clean it. They said I needed to have it detailed in their detail shop and it would cost me 55-60 dollars to have it done. I said no way, I will pick it up and clean it m... read more
"The worst service experience I've ever had..." I was very disappointed with the behavior of Brandon Horton he exhibited toward me today [Thursday, April 11th, 2019 at approximately 4:30pm CSY] . For years I have been a loyal customer of Toyota vehicles and Toyota service. The experience I had with Brandon Horton was the WORST customer service I have ever had from any dealership ...ever! His approach toward me from the beginning was disrespectful. For example, the way he interrogated me, asking questions in such a negative t... read more
Broken parts Bought my Rav4 from them. Been a great vehicle. Had some dash lights come on so I took it to them to get it checked out. It was the fuel system vapor canister. About a $1300 repair. I didn't have the money at the time to fix it and it was still drivable. I was changing the oil like I always do, and I was looking things over. I found one of the hoses on the evap canister was missing the lock and the other one was unlocked and the lock was broken. Went back to the dealership service manager and told him what I fou... read more
Service manager and GM need lessons in customer service. I had a recall on my Toyota Rav4, called Brandon in service and he stated it would take about 3 hours. I asked if there was a vehicle to run a few errands, he suggested rudely that I could rent a vehicle. A moment later as I was waiting for a response to my question, he hung up the phone. I called back to speak with the GM, Kyle, who sounded like he had already been briefed that I was looking to speak to him. He sounded very irritated and suggested that I rent a vehicl... read more
Terrible service I took my car in on Monday because the check engine light came on. The engine code is so mysterious, no one can figure out what's wrong with the vehicle. They thought it could be bad fuel. They drained my full tank of fuel to find it had excess moisture, but they explained that it is common for that to happen because it is corn based fuel. Told me they had been in contact with Toyota to troubleshoot and Toyota could only offer suggestions of how to proceed as they don't know what the code means either. Next ... read more
Worst experience ever!!! Spend time to drive all the way to Village Point Toyoya (reside right by Baxter Toyota). Was reffered by a family member. Was really disappointed about the management, Corina business sales manager. Came in ready to buy, new exactly what i want, did not test drive a vehicle, was a sitting duck. I was treated not only unprofessionally, i was insulted. Would not think in millions years, it’s possible to have an experience like this as such a reaputable delearship. Sales person Chris, was saying he has ... read more
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.5 star rating with 7,397 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is closed now. It will open tomorrow at 7:00 a.m.