Wag Hotels - Redwood City

Yo H. 

on Yelp

5 years ago

I am referring specifically to the boarding experience. It's a pet hotel but the feel is like a prison. Staff works like a very bored employee and didn't welcome pets. No tour was allowed. For the Deluxe Suite at $100+ per day, my pet was taken to a room that wasn't even yet set up (mess from previous pet wasn't cleaned up and the bed/blanket was missing). There was a puddle of pee from the webcam, no kidding!!! I had to call to ask them to mop it. Seriously!??? I had to call?? Also on the day of check-out in the evening, my... read more

A G. 

on Yelp

5 years ago

If you love your dog, please do not leave him/her here! Since our pup was still intact, we paid extra to have his own big room and paid for the extra walks. He was there for 2.5 days and I checked the Nest camera frequently. On his final day, I noticed at 2pm that he had both pooped and peed in his room. Kept checking and at 6pm he had pooped and peed a second time. No one had been by in 4 hours to check on him, clean his room, take him for a walk...nothing. I called and said someone needed to check him and clean his room. T... read more