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Wag Hotels - Redwood City
- Pet Boarding
- Redwood City, CA
About this business
Location details
1025 Hansen Way, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Brought our 4 1/2 month old puppy over - we'd had good experiences with our 10 year old pit bull there. But, NOPE!! He was COVERED in pee (not all his)! He was starving (we left plenty of food for two meals) and he could not calm down for awhile when he got home (in a stressed way, not a playful way). They told me they put him in time out any time he mounted another dog (which is very normal puppy behavior, and they should know how to handle it - time out for a dog with separation anxiety, which they knew about, is a TERRIB... read more
Business response:
Hello Sharon, thank you for taking my call and sharing with me your frustration. Please come by and look at our spa so we can book a bath for Pongo as we spoke about.
I brought my dog here while we went to Disneyland and we asked the place to set up my dog for all day play for three days so she could interact with other dogs. On our trip down to LA we decided to look at the cameras and they had kept our dog in the room by herself for the whole day. we had to call but the place wouldn't answer and by 7 pm we called again to complain that they weren't doing anything with our dog. The two last days they put our dog in all day play but the dogs weren't as playful as ours. (which i don't blam... read more
I went for a tour and let me tell you... one section of the dogs rooms were so cold like don't their heaters work or something? I would not leave my dogs in a cold room. All that money they make for what.
Negligent, lazy, inconsiderate, and irresponsible are the nicest words I could use to describe this awful place. My dog went there for his first day of daycare. I understand it's important to correct dogs if they misbehave and I admit my dog can be quite rambunctious. But that doesn't warrant a FOUR HOUR time out in a small tiny room with no interactions. When I picked him up, he was shell of himself. Extremely demoralized and it took him a whole day to recuperate to be back to his regular happy self. The attendants watching... read more
Took my puppy, watched him on the camera and they put him in with the large dogs. One person for 25 dogs. Several dogs were humping and no one was paying attention. The person filling the pool and water bowls wet the dogs and didn't care, it was 50 degrees outside. When I picked up my dog his back legs had blood on them, he was sprayed with some nasty smell spray and they also told me he was on an hour "time out" because he was too rambunctious....did they not read the questionnaire I filled out? He is a 7 month old puppy he... read more
My problems started when I tried to check in. I was told that my reservation was for the Oakland location and that Redwood City was full. The clerk was extremely rude - essentially telling me that I was out of luck. When I showed her the email confirmation for Redwood City, she told me that there "must be a mistake." Since I was leaving town the next day, I needed for them to step up. Finally, after about 20 minutes on the computer, the receptionist said they could take my dog, but in a smaller room than I had reserved.... read more
If you are a cat owner considering boarding your kitty here, let me stop you, DO NOT DO IT. Wag advertises themselves as a luxury boarding hotel for pets and the experience my cat had here left her in a weakened physical and mental state. I specifically paid for the luxury kitty condo and as others have reported there were serious issues with not being able to access the camera and check in on her. In addition to this when I picked her up the food container still had TONS of food in it which made it clear they were not fee... read more
Awful, did not care for my dog the way they advertised! I had to call several times to remind them to feed him dinner, along with asking them why they hadn't provided anything I added on as extras. This place is horrible! As an avid pet lover and long time dog owner. BEWARE! Absolutely awful! Will never be coming back
Staff is completely disrespectful! If you need responsible and reliable services, I'd recommend finding somewhere else. Background Booked a dog boarding online (for a 15 day stay). Filled out all of the paperwork which included vaccine records and a bit more about my dog. Reservation was sitting in Pending so I contacted the business. I initially spoke to the Customer Support then was sent to the store. Back and forth continues over many days. I was told that the appointment was going to approved but they were going t... read more
Frequently asked questions about Wag Hotels - Redwood City
How is Wag Hotels - Redwood City rated?
Wag Hotels - Redwood City has a 4.3 star rating with 931 reviews.
When is Wag Hotels - Redwood City open?
Wag Hotels - Redwood City is open now. It will close tomorrow at 12:00 a.m.