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WellNow Urgent Care

4.4

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Location details

3980 Sheridan Drive, Amherst, NY, 14226, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.4907 reviews
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Michelle C.'s profile image
Michelle C. 
rating
2 years ago

So I go in this Urgent care on Friday morning by 815am bc I have been very sick for 5 days. To be asked if I had an appt.. when I said no.. she said they have no Dr on site and doesn't know when a Dr will be in. So I then was going to go to Immediate Care but they didn't open til 9am so I figured I'd just wait. Another person walked in literally 30 seconds after me and they walked her right back after checking her in. I went back in, overheard the dark hair (front desk girl) I believe her name was Ashley.. saying to someone ... read more

Diane M.'s profile image
Diane M. 
rating
3 years ago

After being seen, with a mistake with a prescription, they are unable to be contacted. Phones don't work and emails or ignored. So irresponsible. 

Katie W.'s profile image
Katie W. 
rating
3 years ago

I've been waiting here for 2 hours, and all I needed was a prescription for an infection. While waiting for 2 hours, they decided that people that came after me could go before me. If you plan on coming here, call and make an appointment or you will be waiting for hours. This is bullshit. They need to get better service because they do not make you feel valued as a patient. 

Sarah S.'s profile image
Sarah S. 
rating
3 years ago

While the front staff checking me in were very kind they were not organized at all. The one who checked me in for my scheduled appointment said I'd be called in next at the exact same time the person from the other desk told an individual they'd get him in next since he waited 2 hours (without a scheduled appointment). I had said the gentleman could go first seeing as that seemed awful. Another patient in the area said she was told she'd be next during this but I ended up going before her. I waited in the exam room for 2 ho... read more

Business response:

Hi, Sarah. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Me B.'s profile image
Me B. 
rating
3 years ago

I thought I could get a free Covid test from this site. I was wrong. I went to the site, was put in an exam room and a MD entered wanting to give me a physical exam. He wanted to look in my throat and ask questions about my current health. I then asked him why I was getting MD exam and tried to clarify I only wanted the free Covid test. The MD called me an unkind name, which seemed like a judgment on my character after a 30 second conversation in which I wanted to understand what was happening to me. I again said I am l... read more

Business response:

Hi Me. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Josh I.'s profile image
Josh I. 
rating
3 years ago

Made an appointment, but they ignored it and took us in late. Got a Covid test and they lost it. This place is a Fischer-Price, "My First Urgent Care." You might as well ask a toddler for medical advice, it will probably even be more professional. 

Monica Z.'s profile image
Monica Z. 
rating
3 years ago

If you have covid don't bother going here because they won't help you with medication to ease symptoms. They actually turned me away. I have had problems in the past also getting proper care for me and my son. The only thing the care about is $! 

Business response:

Hi Monica. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with your full name, the date of your visit and the best way to contact you. 

Galia W.'s profile image
Galia W. 
rating
4 years ago

I waited over 90 minutes for a doctor and kept having to flag down workers just for them to snap at me and say they'll be with me in a minute which wasn't even true. The nurse didn't seem too confident in themselves and it looked like a bunch of the staff was not doing much while they knew I was waiting 

Gloria Q.'s profile image
Gloria Q. 
rating
4 years ago

Been 48 hours haven't received my COVID test result. I was told 24-28 hours and still nothing. I followed my test online and nothing it's been saying it's testing for 7 hours now. There's no number to call as well to speak to an actual person. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.4 star rating with 907 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.