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WellNow Urgent Care

4.4

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Location details

1238 East Ridge Road, Irondequoit, NY, 14621, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.41,046 reviews
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Dab K.'s profile image
Dab K. 
rating
a year ago

Zero i got there with asma no one in the reception area my son knocked at the door told the lady she has asma she looked at me n very disrespectuful told the other lady he said she has asma so i told her fuck her do u think this id not serious n left 

Bryan L.'s profile image
Bryan L. 
rating
2 years ago

So I come in at 5:30 pm to be seen. No one was in the reception area but I could hear people laughing and talking in the back. After several minutes I knocked on the door. A couple minutes later, a young woman with a nasty attitude came up and said the receptionist is on lunch so they can't take any walk-ins. I simply said I thought that was odd, especially since the staff were obviously not working either. She told me if I had an emergency she could call an ambulance. Otherwise I was told I could wait in the wait g room for... read more

Business response:

Hi Bryan. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Jaclyn P.'s profile image
Jaclyn P. 
rating
2 years ago

I'm giving zero stars because the "providers" there are awful, completely humiliated me because I didn't understand how the screening process worked so I initially declined but then realized I needed a pelvic exam, heard the rude "provider" go out and say "nowww she wants one" and then another voice say "oooohh myyy goddd". My absolute apologies that you have to do your job. Must be extremely debilitating for you having me there with my pain. How rude of me. Do not go here especially if you're a lady. 

Liana T.'s profile image
Liana T. 
rating
2 years ago

wish i could give zero stars. went here a week ago with what i thought was a UTI. told them i thought it was a UTI and the took one look at my urine said it looked fine and sent me home with nothing. i don't even know if they even sent it in for testing, i heard nothing back. ended up in the ER a week later with a kidney infection because of the untreated UTI. DO NOT GO HERE. 

Reo A.'s profile image
Reo A. 
rating
2 years ago

I'd give them zero stars if that were an option. I went there with my 13 year old daughter who had a severe cut and was gushing blood. I tried to open the door, but it was locked. Girl behind the counter looked at us and said they close at 8:00. I looked at my phone and it was EXCACTLY 8:00. She went in the back after I was yelling that my daughter needed help and she came back with a "supervisor" and they all agreed- They were closed. I will never go back to this place and I recommend to everyone that you stay away from ... read more

James D.'s profile image
James D. 
rating
2 years ago

the care recived was good in Dubois,pa. about one mont later i recived a bill and called. put on hold for about 1 hour when i did get to speak to i gave reference number that my insurance had paid the person was very rude, the balance is paid and i ask for a email to make certain it was paid. she said that is my insurance to send it after i gave her the reference number and the amount paid. MAYBE THEY NEED BETTER SERVICE PEOPLE. WILL NOT REFER TO WELLNOW FOR THAT REASON 

Business response:

Hi, James. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Ammanda P.'s profile image
Ammanda P. 
rating
2 years ago

I had a barcode for a drug screen.I went in to E. Ridge Rd. location and my experience was awful and I will please like to be contacted to let someone know what occurred and how dissatisfied I am with my visit. This incident had to do with a staff member named Jackie that would not tell me her last name and also a Fnp Nicole Mitchell. 

Business response:

Hi, Ammanda. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Katie K.'s profile image
Katie K. 
rating
2 years ago

Karolina Micalos was less than helpful and was more concerned about shortages in medication and super bugs than giving my daughter the antibiotics she needs. Had to go to another urgent care to get proper treatment. She was very difficult and defensive...would never recommend seeing her...should be let go. 

Rita F.'s profile image
Rita F. 
rating
2 years ago

Although the front desk staff and medical assistants were very helpful and pleasant the PA that saw me was rude, dismissive and actually misdiagnosed me which lead to an extremely dangerous health crisis for me. This was after an almost 3 hour wait even though I had made an "appointment " 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.4 star rating with 1,046 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.