WellNow Urgent Care

Roxanne B. 

on Yelp

3 years ago

I have been here 4 times and was told it would be a 2-4 hour wait the first time, all the other times I was told they were at capacity. I was offered to go to another location, but was not able to confirm if I could be seen there either. Rochester, NY...... worst health care in America! 

Karen N. 

on Yelp

4 years ago

My husband had checked out the website which states test returns that same day, and was confirmed on the phone. I had my PCR covid test Sunday am at 9:06 appointment. After waiting for over 24 hours, I called Monday, and Tuesday trying to see if I could talk to the manager. They took the message, but no return call ever came. Tuesday, I called three times... a little annoyed. I am in healthcare, and own our own business. I wanted to plan on the care of my patients in advance, so I was not happy. I said goodbye and hung... read more

Jared C. 

on Yelp

4 years ago

I came in to get a COVID-19 test. I was hoping to get a real swab test not one of the 50/50 rapid tests. When I got to my room I was greeted by a very rude and impatient nurse with brown hair and large gold frame glasses who seemed to have wanted to be anywhere but helping me at the time. Then she proceeded to not ask any questions and conducted a rapid test which I didn't give consent for and was not informed that I was even receiving a rapid test as the swabs all look the same she just said "expose your nose" then proceede... read more

Dionne R. 

on Yelp

4 years ago

I really wish they would stop giving rapid test if they are not conclusive. I took rapid covid it was negative but I really had covid , I took a rapid strep throat it too was negative but I have clear signs of strep .. ear ache white on throat pain can't swallow . So you are making people suffer because of false negatives . Please find better tests people lives are at steak. 

Sheila H. 

on Yelp

4 years ago

I visited Wellnow on December 5th with sore throat and cough. Technician swabbed for rapid strep and Covid test. PA came in and did exam. I asked when I would get results back and was told 3-5 days. I thought that was acceptable. On Tuesday I contacted my physician to notify I had been tested. She called Wellnow and was told the sample was not picked up until Monday. She added that the results would not be available until Friday or Monday, making the total time for results anywhere from 6-9 days! The takeaway here is if you... read more

Jeannine T. 

on Yelp

5 years ago

Bizarre experience! I made my appt online as suggested ny Well Now I received text confirmation and a 2nd text reminding me of appt time. When I arrived I followed large poster on door to scan Code to check in. When that didn't work I called and was told I really didn't have an appt but could wait at a couple hrs to get in. When I described how I made an appt and the confirmation texts I received, I was told they weren't really from Well Now but the computers send them out. What? I said that was really weird and misleading.... read more

Jennifer L. 

on Yelp

5 years ago

Came here for covid testing because I also wanted the antibody test. My personal information was checked twice by reception and twice by providers while I was in the exam room. It was submitted to the lab with incorrect personal information. The results were ready in 2 days, but I could not access them. After six days I figured out what might be the issue. Called to inquire. Was told someone would call me back. It's 24 hours later, and no one has called me. I had to pretend I was someone else to get my results and no... read more

Andrea H. 

on Yelp

5 years ago

My most recent visit was a much worse experience than my first one. I understand medical facilities are under stress during the pandemic, but the mistakes made during this visit are not acceptable. When I arrived they told me my insurance was "high deductible" and that therefore I would have to pay $145 for the visit, which is more than the $130 they charge for people who self pay due to being uninsured. They printed out my plan and highlighted what they thought was the deductible. I wanted to get seen and get this done wit... read more

Becky F. 

on Yelp

5 years ago

My six-year-old daughter's eye was swollen shut and so we brought her to WellNow to be checked. The NP gave her a diagnosis and sent us home with two prescriptions. We followed up with the pediatrician the next day when it wasn't better and found out that the NP gave us the wrong kind of medicine to fix periorbital cellulitis. This resulted in my daughter having to have 2 shots of antibiotics and another round of the correct oral antibiotics. If we had waited any longer, we would have ended up in the emergency room. We will ... read more