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2867 Douglas St, Victoria, BC, V8T 4M7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was told my truck needed a new PM sensor, and it would be a difficult job as it was located under the engine.. (it's actually located at the back of the truck by the exhaust) when I questioned them about it they changed the story to it was very corroded so shop time took 2 hours, and they had my truck for 2 and a half business days + weekend without a courtesy car .. the sensor has two bolts and one plug, no way it took more than an hour! they are charging me $1,100 absolutely ridiculous! I will not be bringing my truck ba... read more
The salesman kept me hanging for the deal for a few days and never returned my calls.
Sorry have bought 5 trucks here service dept is bad Dave have vacuums install at all station never does my 83,ooo truck get vacuumed or washed My Japanese cars always cleaned and vacumned My work order history says right on wash and vacuum car was there 7 hours work was done in 2 hours Service advisor was to phone me back after 4 emails. Went home did not even follow up 🥵🥵🥵🥵 kudos to Natalie in service she finally solved at closing time
I bought my truck new in 2019, and had nothing but awful service since the day I drove it off the lot. My tonneau cover (purchased and installed by them) was installed correctly, which damaged near the rear window (where it folds up). The paint fix was a poor patch attempt at best quoting me "I don't want to paint your truck for this". I was also told that my running board paint chips a month after purchasing were caused by me (stepping on them), so they wouldn't fix it. I was told I would hear from someone to help remedy th... read more
10/10, second vehcile I have bought from Brock. Will be getting a 2023 Truck and Z06
My husband and I are travelling from the Interior. Our truck has a problem with it’s engine light and we could not get any one to look at it. Extremely disappointing :(
Poor Customer Service We were travelling in the region and our brand new car started to shake. Good news, there’s always a GMC around. We stopped, our car is still on the warranty honoured in all GMC dealerships. They told us they might not be able to look at it today since they were busy, BUT it was not safe to drive with it. So we were given 40$ taxi voucher because they could NOT find a rental car for us (sold out during vacation). After calling all day to have a diagnosis, we finally learned that our car had to be in th... read more
Terrible customer service and the head mechanic knows nothing highly do not recommend
In June of 2018 I purchased a used 2014 Corvette from Wheaton Chev. I was happy with my negotiation with Brett Snow for the trade in price. How ever when left to deal with a junior sales person the delivery was sub standard. The car did not have a mounted licence plate and when I brought this up during the delivery the salesmen handed me some nuts and bolts. In the end I returned to have the service dept mount the plate another day of inconvenience. This week I had scheduled to have the Corvette receive transmission and cool... read more
Wheaton Chevrolet Buick Cadillac GMC has a 4.5 star rating with 2,415 reviews.
Wheaton Chevrolet Buick Cadillac GMC is closed now. It will open at 8:30 a.m.