This profile has been claimed by the business owner or representative.
Wheaton Chevrolet Buick Cadillac GMC
- Car Dealers
- Victoria, BC
About this business
Location details
2867 Douglas St, Victoria, BC, V8T 4M7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service department needs improving.
The worse service I have ever had! I have purchased brand new Chevy Tahoe and payed almost $80k which has a factory paint problem on back door and I noticed that at firs day after purchase and I tried to solve the problem with them friendly but they(Wheaton guys)told me the only option they have is repaint the area has problem instead of replacing whole door which I believe is not fair and I’m not happy with that. In other hand the financial department had a long delay(few weeks) to release my credit($5k) which I deposited ... read more
Bought a groupon oil change that landed me here, was told the truck would be 2 hours max. 5.5 hours later still waiting, no phone call or courtesy heads up the car will be more than double the estimated time frame? Missing work, coulda went to work.. 1 star today guys Charged me past the groupon Truck was not vacuumed or washed. Dropped the ball here all day long. $150 retail value?
Business response:
Ben, Our sincere apologies for the situation you ran into at the dealership with your Groupon. We aim for 100% Customer satisfaction, in your case it seems we fell short. We take your feedback seriously, and would welcome an opportunity to try and "make it right" with you. Please contact our General Manager at the store, we would appreciate the chance to speak with you. Again, thank you for your feedback. It helps us to learn, grow, and get better.
They have a problem with theft from vehicles left in their care for servicing and do not offer any recourse for their customers. Pretty much a tough luck, not their problem attitude. Will not be back ever to one of their dealerships. We know that we are not the only ones that had something stolen from a vehicle left in trust in their care.
Business response:
Susan, Our sincere apologies for the situation you ran into at the dealership. We aim for 100% Customer satisfaction, and it seems like we missed our mark here. We take your feedback seriously, and would welcome an opportunity to try and "make it right" with you. Please contact our General Manager at the store, we would appreciate the chance to speak with you. Again, thank you for your feedback. It helps us to learn, grow, and get better.
RecommendedI am glad they took me in as a drive in without an appointment. wipers stopped working in a substantial rain. The wiper transmission was broken and they fixed it under a recall.
Business response:
Bob, thank you for the great feedback! So glad we were able to help in all that rain we were having. See you again soon!
GM refuses to fix our 2014 Cadillac SRX’s Cue system which has now killed the battery and made the vehicle a safety hazard, locked in vehicle and numerous false messages. Until they properly resolve our cars issue, my almost invalid wife has no vehicle to get to hospital appointments and more.
Business response:
Hi Tony, I'm sorry to hear that you are unhappy with your experience. I have passed your feedback on to management so that they can follow up with you. Thank you for taking the time to let us know.
Well, I was not pleased. I attended to have a recall notice dealt with and asked the attendant to have the body shop give me an estimate for some minor body repairs. I was called a couple of hours later that the job was complete. I returned to pick up my vehicle only to find that the body shop had not done the estimate. The attendant was not able to locate John the body shop manager. She advised me to bring my vehicle to the front and wait for John to do the estimate. I waited 10 minutes and as I had other appointments I lef... read more
Business response:
Kimberlee, We are truly sorry about the mix up with your estimate in our Body Shop. We strive for 100% Customer Satisfaction, and we have obviously missed our goal here. We would appreciate the opportunity to make things right with you. If you would please reach out to John or our General Manager, Brant we may be able to find a solution that works for you together. Again, please accept our apologies, and we really do appreciate your feedback. It helps us to learn, grow, and get better. We hope to hear from you soon.
My 7th vehicle and I will continue with DW because or the service and the people!
Business response:
Rocky, your 7th vehicle! Thank you so much. We appreciate your loyalty! Look forward to seeing you again soon :D
RecommendedI purchased a CTS Sport Wagon that had a serious issue from another dealer they couldn't fix. The car went to Wheaton's for diagnosis and repair. The fault was found and parts were ordered one piece coming from the US and forecast to take 10 days for delivery. Neither the original dealer or Wheaton's thought to have it expedited until I requested it. The issue I have is that there was almost no communication with me the owner. If I hadn't taken it upon myself to investigate the CTS would have been sitting idle at one se... read more
Business response:
Hi Barry, Thanks for your feedback and review, and thank you for letting us know about the lack of communication. Hearing where we fell short really does help us to improve our service to our Customers and continually get better. I'll let our Service Department know, and we will strive to be more proactive in the future. We definitely take your comments seriously and will take corrective action. The whole Team looks forward to seeing you again soon.
Frequently asked questions about Wheaton Chevrolet Buick Cadillac GMC
How is Wheaton Chevrolet Buick Cadillac GMC rated?
Wheaton Chevrolet Buick Cadillac GMC has a 4.5 star rating with 2,415 reviews.
When is Wheaton Chevrolet Buick Cadillac GMC open?
Wheaton Chevrolet Buick Cadillac GMC is closed now. It will open at 8:30 a.m.