This profile has been claimed by the business owner or representative.
Window City
- Doors & Windows Manufacturing
- Woodbridge, ON
About this business
Location details
5690 Steeles Ave W, Woodbridge, ON, L4L 9T4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
So many issues So many problems with these windows. The assembly are "snapped" together. I watched how the installer had to replace the glass that he broke. 1) Window has shifted so that it rubs against a side. Installer can't adjust it back. It either will rub when it opens and has to be pushed out or can't close properly. 2) Exterior paint job is sloppy in that the paint was not sprayed in a straight line. 3) Interior laminate color peels, spots that are missed are covered up with a marker. 4) Exterior window has a lip whe... read more
Vinyl windows warranty I had 11 Vinyl windows installed in 2003. With Low E, Argon Filled, warm edge spacer. Lifetime warranty. Reported good Canadian Manufacturer. 3 windows now turning foggy, cloudy. Company state they are out of their 10 year warranty yet Competition windows at time all have 20 year warranty. (Requested and they Can't show me copy of old 10 year warranty. They kindly offered to supply replacements at factory cost with new 20 year warranty. Dissapointed to find also that Lifetime warranty becomes 10 year w... read more
Windows and Doors The company is horrible to deal with. I would not recommend them to anyone. We had over $30000 work of windows for our new home. We ordered a main double door as well. They couldn't even deliver the door with the same hardware. How is that for quality control. 2 windows do not work and one side of the door will not open. They are quick to take your money but then want to charge to have the issues fixed. Mind you we live 3 hours from their offices but hey they were okay to deliver and take our money but now ... read more
Non installation of the windows We won't recommend this company for your windows. We've ordered several windows and door thru company's dealer on Sept 25. After one delay the installation was scheduled on Nov 8, however just a day prior to the installation dealer said that windows are not ready and they don't know when they will be ready, and that it is factory's fault. Looks like everything is manufacturer's fault: complex design (when is arch part of the window became complicated?), late notification and uncertainty about ... read more
Business response:
Dear Natalie. We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right! Could we kindly ask that you send us further information to the following email, dealer information. I will also supply you with a contact name and phone number if you wish to contact us directly. The contact is as follows: Stephanie by phone at 1-800-382-5020 xt 156 or by email at info@windowcity.com. Thanks again for your feedback. Sincerely, info@windowcity.com.
Terrible We purchased windows and doors thru a dealer in Walkerton for a new house build in 2015. Finally after several issues in receiving the shipment of windows and doors, they were installed by our home builder. Windows so far so good, but doors are extremely poor quality. After we made several complaints made to the dealer in Walkerton, no satisfactory service was provided....we ended up purchasing a new set of patio doors for upstairs from a reputable company in Owen Sound. Our sliding patio doors downstairs also does ... read more
Business response:
Dear Vanessa. We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right! Could we kindly ask that you send us further information to the following email, along with dealer information. I will also supply you with a contact name and phone number if you wish to contact us directly. The contact is as follows: Stephanie by phone at 1-800-382-5020 xt 156 or by email at info@windowcity.com. Thanks again for your feedback. Sincerely, info@windowcity... read more
Quality and customer service Terrible quality and super terrible service, keep away from this company. I had my whole house 13 windows replaced by Window city's dealer in April, 2016. I chose this company because its dealer quoted the cheapest price. You get what you pay for. After the new windows installed, I found there were three screens had issues. Two of them cannot hook properly, sometimes the screens will fall off if wind blows stronger and window blind knocks it. Because these two window frames are not heat fusion jo... read more
Business response:
Dear Joseph, We were sorry to hear about your unfortunate experience and appreciate your feedback. On July 25th your dealer CIWD told us that you were complaining about three of your window screens that did not fit properly and asked us to visit your home. We scheduled a service call with you and visited your home on August 5th. We inspected the 3 screens and at this time and our service technician also instructed you in the proper way to install and remove the screens. He noticed that one screen had a damaged mesh and expla... read more
Window replacement I had Window City windows installed in both September 2008 and August 2009 (single hung installed in Sep 2008, and casements in 2009) that I bought through Canak Windows. Since then, 2 single hung windows have failed. The plastic hardware that keeps the window from falling inwards (ie for cleaning) failed spontaneously causing windows to fall out of their sills when opened about 3" and after a strong gust of wind. This occurred for the first time in August 2012 and took 3 weeks to get a repair. A second si... read more
Business response:
Dear Bri, We would like to thank you for your review as we take these comments very seriously. We have spoken collectively about your concerns.We have found it surprising to see your review. Our files show: a) Windows were bought in 2008. b) Your first service request in August of 2012 which was completed. c) Your second service request was sent on August 13,2015. d) Our service department contacted you on August 13th with regards to your service inquiries. e) Our service department contacted you several times in attempts to... read more
Patio Doors DO NOT BUY FROM THEM!!! I had sliding doors installed last year, in which the locking mechanism broke. I have since emailed and called a number of times, none of which were ever answered or responded to. Their customers service is non-existant. Stay away!!!!!!
Business response:
Dear Sean. We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right! We searched through our database and were unable to find any service requests or emails in regards to this matter. Could we kindly ask that you send us further information to the following email. I will also supply you with a contact name and phone number if you wish to contact us directly. The contacts are as follows: Service Coordinator & Technical Support: Gerry Quebral:... read more
replacement windows almost 5 yrs ago we replaced large quantity of windows. The company that installed was awesome - 5 out of 5 stars. We had small problem with one window couple yrs ago - fixed with no hassle. But now all the mullions have turned yellow. Windows still under 5 year warranty for defects. Had service tech come out and agreed that they are yellow! OMG this is where the circus begins and i still can't get the manager to call me. It seems Window City has tried to find every loop hole or stall to avoid replacing t... read more
Frequently asked questions about Window City
How is Window City rated?
Window City has a 4.4 star rating with 754 reviews.
When is Window City open?
Window City is closed now. It will open tomorrow at 8:00 a.m.