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Woodland Park
- Apartments
- Auburndale, MA
About this business
Location details
264 Grove Street, Auburndale, MA, 02466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall good, but some of my requests go unanswered unless I call a second or third time.
Business response:
Hello Jia, Thank you for your feedback and I apologize for any delays in maintenance services being completed. Our team does the best we can to address all requests in a timely manner and effectively which means sometimes we have to prioritize requests based on emergency or urgency first. Our system shows no open items for your unit as of right now, but if you do need something in the future, please make sure to contact me directly. Also, if you are experiencing a delay, please notify me so that I can look into the matter a... read more
I think we can continue to improve on our future timely maintenance repairs (i.e. My dishwasher not drying or working quickly) via text or email messages about any estimated Time of arrival (ETA for short) similiar to what Wayfair.com or Amazon.com often do w/ their loyal customers & I. Ditto for devoting some attention to replacing our current White laundry machines (I.e. 274 Grove ST) w/ some newer energy-efficient ones (i.e. Shortening drying load time). Anyway, thanks for your kind attention to these two above m... read more
Business response:
Thank you for your continued feedback, Beth. Our system shows that all work-orders submitted by you have been resolved, so as I noted in my response to your previous recent review, it is imperative that you notify me directly of Maintenance requests so that I can input these in our system and coordinate with you directly for repairs; so moving forward please contact me directly at: Kstanton@thehamiltoncompany.com / 617-738-1533 Thank you, Kyle Stanton – Property Manager The Hamilton Company
While we can certainly improve on our timely reply to our maintenance issues, hey, at least I got my toilet fixed after it recently overflowed earlier this month. Uh-oh! The only other thing is that I could use a newer energy-efficient dishwasher since some of my dishes haven't been cleaning off as quickly. Uh-oh on that one too! Anyway, thanks for your kind attention to this matter & hope someone can come over to take a look at it soon. Sincerely yours, Beth Budner 272 Grove ST, #2 Auburndale... read more
Business response:
Thank you for your feedback, Beth. We apologize for any delays in addressing your maintenance issues but are glad to hear that your maintenance issues have been fixed thus far, according to our history of input work-orders. Please contact me directly regarding the dishwasher so that I can ensure a work-order his properly placed and so I can coordinate a time with you to have Maintenance come check this out and see what resolution we can come to. Please be sure to contact me directly at: Kstanton@thehamiltoncompany.com / 617... read more
Thank you very much.
Business response:
Thank you for your kind words, Thanh Chi! We appreciate your feedback and are glad to hear that you had a positive experience with us. If you have any further questions or need assistance, please don't hesitate to reach out to me at: Kstanton@thehamiltoncompany.com / 617-738-1533 Best regards, Kyle Stanton – Property Manager The Hamilton Company
I think we could certainly improve a little bit on providing both efficient & timely response to our maintenance issues (i.e. My dishwasher not washing well either). Uh-oh! Of course, there's always room for improvement here. Hey, at least washers # 13 & #14 @ 274 Grove ST are finally being attended to after all. What a huge relief! Anyway, I'm heading over to my fun Newton REC Holiday dance @ Post 440 in Nonantum & thanks as always for your kind attention to our maintenance needs. Sincerely yours, Beth Budn... read more
Business response:
We appreciate your feedback, Elizabeth. We apologize for any inconvenience caused by the delay in addressing your maintenance issues. We will work on improving our response time and ensuring efficient service; in order to do so, please contact me directly so I can input any work orders that are unresolved or that you need addressed and I will be sure to have our Maintenance team make any necessary repairs. Please contact me at: Kstanton@thehamiltoncompany.com / 617-738-1533 Best regards, Kyle Stanton – Property Manager The ... read more
Very good.
Business response:
Thank you for your positive feedback, Justine! We appreciate you taking the time to leave us this review. As always, if you need anything in the future, please feel free to reach out to me at: Kstanton@thehamiltoncompany.com / 617-738-1533 Best regards, Kyle Stanton – Property Manager The Hamilton Company
I have complaint for Dishwasher has drain out issue and we couldn't able to use of it . and also I raised emergency complaint 3 weeks back to request for pest control . there is more Mouse came to my home via kitchen and heater still not yet taking action.
Business response:
Mohamed, Please contact me directly so I can review outstanding items with you that need to be addressed ASAP and to make sure that your unit is evaluated by our pest control company promptly: NVines@thehamiltoncompany.com / 617-783-0039 Please also include our Maintenance department in your communications: Maintenance@thehamiltoncompany.com Best regards, Nikyla Vines - Property Manager The Hamilton Company
Thank you for painting the bathroom ceiling
Business response:
We are delighted to hear your kind words. We are glad the bathroom ceiling painting met your expectations. Thank you, Constanza! Please reach out if you require assistance with anything: 617-783-0039 - Warmly, Nikyla Vines Property Manager
Thank you for fixing the pipe leak on the bathroom ceiling.
Business response:
We are honored to hear your appreciation. We are happy the bathroom ceiling pipe leak has been resolved to your satisfaction. Warmly, Nikyla Vines Property Manager
Frequently asked questions about Woodland Park
How is Woodland Park rated?
Woodland Park has a 3.7 star rating with 75 reviews.
When is Woodland Park open?
Woodland Park is closed now. It will open at 9:00 a.m.