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Woodland Park
- Apartments
- Auburndale, MA
About this business
Location details
264 Grove Street, Auburndale, MA, 02466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Slow response and no willingness to accommodate changes that can be done based on availability.
Business response:
Hi Servio, I am sorry you feel this way but I don't understand what your complaint is regarding inflexibility with availability; I would be happy to further assist you with our unit availability and options if you would reach out to me at: Jmartinez@thehamiltoncompany.com Thank you, Javier Martinez - Property Coordinator The Hamilton Company
I asked for the lightbulb in the laundry room that is burned out to be replaced but maintenance hasn't done it yet.
Business response:
Hello Antje, I have confirmed with our Maintenance Super that the lights were replaced last week and this has already been resolved. We work through Maintenance work orders as efficiently as we can with urgent Maintenance matters taking priority first. The best way to ensure Maintenance submissions are recorded and for status updates is to email me directly, please: Kstanton@thehamiltoncompany.com Best regards, Kyle Stanton - Property Manager The Hamilton Company
Delayed maintenance on my old Black GE dishwasher that never got replaced citing some aging rods. Uh-oh! Anyway, thanks for your kind attention to this matter & hope we can have it replaced soon. Beth Budner, Auburndale, MA!
Business response:
Hello Beth, I spoke with our Maintenance Super, Jeff, and he confirmed that the racks in your dishwasher were just replaced a few weeks ago. He has explained that the unit itself is not in need of replacement and is in proper working condition, but rather you need to not overload the dishwasher. Please adhere to this advisement and your dishwasher will be working effectively. If you have questions or further concerns, please contact me directly so we can discuss: Kstanton@thehamiltoncompany.com / 617-738-1533 Thank you, Ky... read more
We have been without lights in our main room for 6 months. The bulbs died- we've been very patient and even would just accept We sent our first email to management on 10/23/23. We then sent numerous emails and opened a ticket, and were told each time someone would be by in the next couple dates.... it is now April and our lights are still dead. They've claimed to have fixed them several times and make the excuse of "the maintenance workers went to the wrong apartment." How do you go to the wrong apartment for 5 months?
Business response:
Hello Lee, Thank you for providing this feedback. Please note that our Super did fix your lights most recently in February and we were just made aware that the bulbs had died again. I confirmed with the Super, Jeff, that he did replace the bulbs this morning and all repairs have been completed. It is imperative that you notify me directly of Maintenance requests, especially if you are experiencing a delay, so that I can ensure your requests are handled efficiently and effectively. Moving forward please contact me directly f... read more
Darn lax availability of energy-efficient card-friendly laundry system and/or HRS info for laundry RM @ 274 Grove ST citing antiquated coin-laundry approach. Ditto for lax street-level laundry RM entrance. Most of all, slow & delayed response to my maintenance requests (i.e. My hard-to-clean LWR refrigerator shelf & my exterior light STILL burned out, respectively). Beth Budner, 272 Grove ST, #2, Auburndale, MA, 02466.
Business response:
Thank you for providing your feedback and letting us know about this issue, Beth. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (617) 977-5173 and we'd be happy to help you out. We are currently working to update the washer and dryers to be compatible with an app for phones. Cheers, Woodland Park
Frequently asked questions about Woodland Park
How is Woodland Park rated?
Woodland Park has a 3.9 star rating with 41 reviews.
When is Woodland Park open?
Woodland Park is open now. It will close at 5:00 p.m.