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WWEX Group
- Business Services
- Dallas, TX
About this business
Location details
2700 Commerce Street, Suite 1500, Dallas, TX, 75226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues Our company is being charged twice for the same *** shipmentsonce directly through *** and again through Worldwide Express. After extensive internal review, weve identified that multiple shipments are being bundled and invoiced through *** and then split and re-invoiced separately by Worldwide Express. This is leading to duplicate billing that matches down to the ***** in many ********* specific transaction$546.54appears on a *** invoice, but we cannot identify what it has been bundled with or how it maps to W... read more
Business response:
Hello, I'm sorry to hear this. We take all reviews very seriously and would like to learn more about your experience. If you would like to connect on this, please reach out to *********************** with more information on your experience. Thank you and have a great rest of your day.
Service or Repair Issues In January, I received a suspicious email from Worldwide Express stating I was required to move my account from *** to them for and I would get a new account number. I called *** customer service and was told that was not true. I emailed **** back and told them I was not interested, I wanted to stay with **** In February, I received a call from **** and spoke with Bay To. He proceeded to tell me that my account with *** will be closed as of 3/5/2026 and I will start with them. I told him that was a r... read more
Delivery Issues They delivered furniture to me and required the unloading to be completed within 30 minutes after the truck arrives, otherwise I would have to pay a high temporary fee. They also collected a $200 overtime deposit in advance. The delivery was scheduled for 8:00 AM, but they were 40 minutes late, which caused me to incur additional costs for the unloading workers. Although I did not exceed the unloading time.From December 18th until now, they have not refunded my deposit.
Order Issues Im an owner operator I did 2 loads for worldwide express and unishippers on 2/26/24 its past 30 days and I still havent received payment I submitted pod ,rate confirmation, I try to contact the broker and the company several times via email,phone calls and no one responds dont waste your time and money with this company it seems like they like to breach the contracts several times
Business response:
This matter has been resolved for the consumer.
Product Issues Over 80 days still waiting to get paid for Load W822932 back to November 30 2023, I sent many emails asking for payment status update no response and no one answered my question Where's my payment, what's going on with them,are they scamer,
Business response:
This matter has been resolved for the consumer.
Billing Issues This is Auber Instruments. We used **** shipping service since June 2023. WWEX provided us with two *** accounts at that time. By the end of Sep 2023, our first *** account got hacked and closed. By Dec 2023, our 2nd *** account got hacked and closed. So now we don't have any *** accounts from WWEX, and we cannot use WWEX shipping service any more. We keep contacting our account agent *************************** but no response from her yet. The last emailwe received from her is on Dec 15, 2023. The response f... read more
Business response:
This complaint has been resolved for the consumer.
Product Issues Load number: ****** It has been over 2 months and there has been no payment received for this load after delivery. Attempts to contact WWEX were made several times but there has been no response.Rate confirmation is attached below for evidence.I would like for WWEX to make the payment/contact us @ ************************ as soon as possible.(JSM Trucking LLC)
Business response:
This matter has been resolved for the consumer. Payment was sent on 10/12/2023 to Phoenix Capital.
Billing Issues TDM services picked up a load for Worldwide express on 8/11/23 to be delivered the same day for $800 which was done and they have yet to pay for the services and I have attached the invoice. I have emailed several times with no response and I have called and left messages with no call back,why is this business allowed to **********************************
Business response:
This matter has been resolved
Billing Issues 06/16/23 We had a vendor overnight a very important package to ** from ******** to **********. We have a copy of the shipping documentation showing the correct addresses for this package. Well, the package was delivered to ******** instead. The company that received our package was nice enough to call us and let us know that they had our package. I used ***** to pick up our package from ******** overnight AGAIN to **********. When I received my invoice from Worldwide Express (WWE) for the package that wasn't d... read more
Business response:
My two issues with Worldwide Express were finally resolved on 11/15/2023.
Frequently asked questions about WWEX Group
How is WWEX Group rated?
WWEX Group has a 2.3 star rating with 200 reviews.
When is WWEX Group open?
WWEX Group is closed now. It will open at 8:00 a.m.