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WWEX Group
- Business Services
- Dallas, TX
About this business
Location details
2700 Commerce Street, Suite 1500, Dallas, TX, 75226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues Our company was contacted by *************************** representing he was with *** in October 2022. Ourlogistics coordinator and I had a call with him where he said that he was the new *** Account Manager for our company. He wanted to link discounted WorldWide Express freight pricing to our existing *** small business account. Heoffered good discounts and as it was never made clear WWEX was a reseller it seemed like a good option. In his October 25th, 2022 welcome to WWEX emailhe explained "I will be offici... read more
Business response:
Hi. This issue has been resolved by Worldwide Express. No further action is needed.Thank you.
Billing Issues The trucking load was delivered on 03/16/2023 and the payment was not paid by Worldwide Express until now. unable to contact to accounting **** or broker who gave me the order to deliver the load via e mail or phone.
Business response:
This matter has been resolved for the consumer.
Customer Service Issues No communication!! WE NEED OUR LOAD verified, repeated emails, voice mails no response. Very unprofessional. It has been over 30 days no one has responded to numerous request. Load has been charged back from factoring company. Need someone to call to verify this load as soon as possible.!!Accounting @gwbtrucking.com
Business response:
This matter has been resolved for the customer.
Product Issues Waiting for payment on PRO ****** submitted 74 days ago and have sent emails, left voicemails, nobody will call back and my factoring company tried for 65 days and gave up because of no response. Now I had to pay them back. I Completed another load and nobody will respond on the matter of how to get quick pay. I am out $1500 not including fuel to deliver your freight that you capitalized on.
Business response:
This matter has been resolved for the customer.
Product Issues the last of march 2023 a sales ************************************ from world wide express came into my business (*****************) offering me shipping services, i agreed and gave him my business checking account info. Several days later i called the company and cancelled my account. In April they debited my checking account $26,60 and in may $30.00. I never used their services. I complained to the company several times. ***** from worldwide express informed that my money would be refunded, never refunded, ... read more
Business response:
This matter has been resolved with the consumer.
Billing Issues We started working with the **** rep in conjunction with **** All of our *** invoices were now sent through **** website. We were paying the invoices on their website and then we found out that they weren't paying ***! So now I have $40,000 of invoices open on our *** account that wasn't paid by **** even though we paid **** and over $8,000 in late fee even though we always paid our invoices on time. I gave **** a month to correct the problem and they stopped even emailing me back and have no solution to the p... read more
Business response:
This matter has been resolved for the customer.
Customer Service Issues **** calls and emails despite requests to take me off their call & email lists. bad rates, and bad sales ... multiple spam calls !
Business response:
business requests an extension to respond
Billing Issues On 8/18/2022 I received a call from ************************* who stated she was with Worldwide Express calling me on behalf of **** She advised that *** had transferred our company account to them so we would receive better customer service. She was in possession of my *** account number. After a year, I have taken the time to look over invoices where I have found that **** has repeatedly without fail rolled over invoices to new invoice numbers 1-3 times each. I blame myself for falling for this scam so all I... read more
Business response:
Hi BBB, We would like to ask the consumer to provide their *** account number so we may revert their account back to ***. Would you please request this information. Best Regards, ********************************* LEGAL ADMINISTRATIVE COORDINATOR WORLDWIDE EXPRESS| UNISHIPPERS | GLOBALTRANZ
Billing Issues As another business owner previously reported, I also received several phone mail messages from a rep representing that he was my new *** account manager and he wanted to introduce himself. When I finally took the call, they said that he was my new *** Account Manager and would like to link discounted WorldWide Express freight pricing to the existing *** account for my small business. I stated clearly that I did not want to switch. Weeks later, I receive an invoice from WorldWide Express with higher prices. I ... read more
Business response:
Business reached out to me and cleared it up
Frequently asked questions about WWEX Group
How is WWEX Group rated?
WWEX Group has a 2.3 star rating with 200 reviews.
When is WWEX Group open?
WWEX Group is closed now. It will open at 8:00 a.m.