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WWEX Group
- Business Services
- Dallas, TX
About this business
Location details
2700 Commerce Street, Suite 1500, Dallas, TX, 75226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Delivery Issues I have delivered a load PRO#****** for Worldwide Express on 06/07/2023. After delivery i have sent all the PODs to the broker and team within 24 hours. I have sent the invoice and all other documents to the accounting on 06/08/2023. It has been more than 3 months since I delivered the load and sent them invoice for $1100 for payment but did not get paid yet. They do not pick the phone. I have sent accounting department so many emails but no response.
Business response:
This matter has been resolved for the consumer.
Billing Issues We have not received payment for services rendered. Nobody will respond to phone calls or emails.
Business response:
Hello, are you able to collect additional information from the consumer? We need additional details as to the type of services they are referencing in the complaint or if they an invoice they can provide so that we may search our records.
Billing Issues In August of 2022 I received a phone call from Worldwide Express claiming that they were going to be our new account rep for *** and that this will be so much better because we'll have our own personal rep to contact about any issues we may have with *** shipping. They said that they could save us money and that the new invoicing would be much easier to read and understand. Nothing could have been further from the truth. We have had our *** shipping account for probably 25 years and I have always been able to ... read more
Business response:
This matter has been resolved for the consumer.
Service or Repair Issues We were switched over to World Wide Express from *** small business without consent. We have tried this service and have been trying for the last 4 months to revert our account solely back to ***. Over the many hours spent contacting World Wide Express there has been no resolution.
Business response:
Thank you for bring this matter to our attention. We are currently working to resolve this matter for the consumer.
Billing Issues Waiting for payment on PRO ****** and PRO ****** with invoices and supporting documents submitted over 4 months ago and have sent numerous emails, have left voicemails, and nobody will call back or respond to my emails. Besides not being paid for the load yet we are also awaiting reimbursement for a lumper fee paid. I have never done business with such a horrible company.
Business response:
This matter has been resolved for the consumer.
Billing Issues Worldwide Express charged me for approximately 1/2 dozen shipments that were billed to receiver. These shipments occurred in March and April of 2013. The employees (2 of them now) who handle my account have so far made empty promises about updating my old invoices to reflect the overcharges. Additionally, there are late fees accruing on the old invoices and new invoices. I have spent an inordinate amount of time on the phone and sending emails to two separate account representatives who so far have made numero... read more
Business response:
This matter has been resolved for the consumer.
Billing Issues There was an agreement to deliver a product from one shipment to another. This agreement took place on 04/27/2023 and was completed on 04/28/2023 "without issues". As per contract Worldwide Express has ***** days to remit payment via factoring. Payment has not been remit as of 08/07/2023. There was a promise to pay on 07/25/2023, however, Worldwide Express failed to remit payment as per their obligation to do so. With several attempts to contact this company and its' accounting department, no one ever answers ... read more
Business response:
This matter has been resolved for the consumer.
Customer Service Issues Worldwide Express called our office on 9/8/2022 and informed us that they would be taking over our *** account of more than 35 years. We made it perfectly clear that we did NOT want Worldwide Express to service our *** account going forward. We will pay Worldwide Express for the entire balance on the account as long as our account reverts back to servicing by ***.
Business response:
This matter has been resolved for the consumer.
Billing Issues Our company was contacted by *************************** representing he was with *** in October 2022. Ourlogistics coordinator and I had a call with him where he said that he was the new *** Account Manager for our company. He wanted to link discounted WorldWide Express freight pricing to our existing *** small business account. Heoffered good discounts and as it was never made clear WWEX was a reseller it seemed like a good option. In his October 25th, 2022 welcome to WWEX emailhe explained "I will be offici... read more
Business response:
Hi. This issue has been resolved by Worldwide Express. No further action is needed.Thank you.
Frequently asked questions about WWEX Group
How is WWEX Group rated?
WWEX Group has a 2.3 star rating with 195 reviews.
When is WWEX Group open?
WWEX Group is closed now. It will open tomorrow at 8:00 a.m.