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WWEX Group
- Business Services
- Dallas, TX
About this business
Location details
2700 Commerce Street, Suite 1500, Dallas, TX, 75226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Product Issues We have had an account with *** for over 15 years. At some point in 2022, our account was taken over by Worldwide Express #W11156 without our permission. We do not wish to be affiliated with Worldwide Express and want our *** account restored to its original condition. I have attempted to contact them multiple times via email and phone with absolutely no resolution. This is terrible business and based upon the number of complaints I am seeing with my exact story, it seems as if this is common practice for them... read more
Business response:
Worldwide Express responded rather promptly to this complaint and they were extremely helpful and efficient in the resolution of this matter. There was apparently a breakdown in the original communication when our account was changed to Worldwide Express and now that we have the correct access to billing and payment information, as well as customer services contact, I am anticipating no more issues. Thank you to ******* and his team for their excellent response.
Service or Repair Issues Account switched from UPS to Worldwide Express without permission. When I try to contact them, they just connect me with UPS.
Business response:
This matter has been resolved with the consumer.
Customer Service Issues Around Oct 6th 2022, a representative contacted me and said they were partnered with *** and they were helping some of the small business accounts with shipping and pricing and he said we would receive better pricing as well. This was explained as we would be able to set it up when we were ready to do so. That was not the case. This was set up automatically and it has been a nightmare since. When I would set up my shipping on ***'s website, it would give me a cost of what it would be to ship my items.... read more
Business response:
This matter has been resolved with the consumer.
Frequently asked questions about WWEX Group
How is WWEX Group rated?
WWEX Group has a 2.3 star rating with 192 reviews.
When is WWEX Group open?
WWEX Group is closed now. It will open at 8:00 a.m.