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WWEX Group
- Business Services
- Dallas, TX
About this business
Location details
2700 Commerce Street, Suite 1500, Dallas, TX, 75226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues We were contacted by ***** *******/// Sales Executive, WWEX GROUP."We are informing you that Worldwide Express will now manage your *** account."Once I started noticing the administrative fees they charge weekly, I realized *** only charges you when you ship items, no crazy bill like this **** company.I researched and found out it is not an obligation to change my *** account to **** (I called ***, and it is optional to merge to WWEX, not mandatory) **** is manipulating the content of messages to make small cl... read more
Business response:
Hello, we take all reviews very seriously and would like to learn more about your experience. If you would like to connect on this, please reach out to *********************** with more information on your experience. Thank you and have a great rest of your day.
Product Issues For the past 4 months Worldwide Express has been debited my checking account for *** and charging a late fee. They auto debit my checking account so there is no reason for a late fee every week. At this point there is over $3,000.00 in charges that are owed to me. When I have called them for the last 4 months to complain they tell me that they are sorry and they are working on the refunds and are working to stop the late charges but the problem keeps happening. My account number with *** is 6E4E57 and my accou... read more
Business response:
Hello, I'm sorry to hear this. We take all reviews very seriously and would like to learn more about your experience. If you would like to connect on this, please reach out to *********************** with more information on your experience. Thank you and have a great rest of your day.
Product Issues The worst customer service i have ever had in my 45 years in business - run - don't walk away from these !!!! and now are billing me double on invoices dated 6/11/25 and 7/19/25 and the "customer reps" ***** ***** and ******* ****** won't correct it or even call me back. RUN - DON'T WALK AWAY FROM THESE GUYS!!! I have wasted 7 months trying to get simple things done with them. I am done - I just signed up with *****.
Business response:
Just sent to them today
Billing Issues In March of 2025 our roughly 11 shipping accounts were moved from the *** platform/billing summary to Worldwide Express also known as Speedship without my consent. Since March I have been attempting to have all the accounts moved back to the *** platform and Billing Summary that works for our organization, and we had used for more than 10years. From the beginning the transition has been a mess. It is impossible to speak with a live person. They have account managers that do not respond, have an online chat whe... read more
Business response:
Worldwide Express is advising me to open a new account with ***. This is what we will do to resolve this months long issue, however all presets and saved addresses of our customers will be lost and time consuming to set up in a new account. Not happy with the resolution since we've been waiting over a month to hear anything from them.
Billing Issues Our company is experiencing turmoil from the 'transition' *** imposed on us to ship *** via Worldwide Express since March, as a number of mounting issues continue to overwhelm us regarding billing, high shipping cost, unfair additional fees, and now a claim for a shipment that never arrived at our customer's for which we need a higher refund for the loss to cover the shipping cost in full in order to refund this to the customer as well as waiting for months on other credits they said would be processed which h... read more
Business response:
Hello, we are sorry to hear this. This has been addressed internally, and we apologize for any inconvenience that you may have experienced.
Billing Issues I have been using and doing business with *** for 30 years. I have a daily pick up and pay my bills on time. 5 weeks ago *** handed my billing over to Worldwide Express as a third party billing company. We had no choice in this. I was sent *** invoices by ***. I contacted *** a few times and spoke to the supervisors. *** told that YES, I could have my billing transferred back to *** directly but, *** would have to do this for me. When I tried to call *** they did not answer the phone. They ask that you leave a... read more
Business response:
Hello, I'm sorry to hear this. We take all reviews very seriously and would like to learn more about your experience. If you would like to connect on this, please reach out to *********************** with more information on your experience. Thank you and have a great rest of your day.
Billing Issues Our company is being charged twice for the same *** shipmentsonce directly through *** and again through Worldwide Express. After extensive internal review, weve identified that multiple shipments are being bundled and invoiced through *** and then split and re-invoiced separately by Worldwide Express. This is leading to duplicate billing that matches down to the ***** in many ********* specific transaction$546.54appears on a *** invoice, but we cannot identify what it has been bundled with or how it maps to W... read more
Business response:
Hello, I'm sorry to hear this. We take all reviews very seriously and would like to learn more about your experience. If you would like to connect on this, please reach out to *********************** with more information on your experience. Thank you and have a great rest of your day.
Service or Repair Issues In January, I received a suspicious email from Worldwide Express stating I was required to move my account from *** to them for and I would get a new account number. I called *** customer service and was told that was not true. I emailed **** back and told them I was not interested, I wanted to stay with **** In February, I received a call from **** and spoke with Bay To. He proceeded to tell me that my account with *** will be closed as of 3/5/2026 and I will start with them. I told him that was a r... read more
Delivery Issues They delivered furniture to me and required the unloading to be completed within 30 minutes after the truck arrives, otherwise I would have to pay a high temporary fee. They also collected a $200 overtime deposit in advance. The delivery was scheduled for 8:00 AM, but they were 40 minutes late, which caused me to incur additional costs for the unloading workers. Although I did not exceed the unloading time.From December 18th until now, they have not refunded my deposit.
Frequently asked questions about WWEX Group
How is WWEX Group rated?
WWEX Group has a 2.3 star rating with 191 reviews.
When is WWEX Group open?
WWEX Group is open now. It will close at 5:00 p.m.