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Zodiac MX8 Elite Suction Cleaner
About this business
Great cleaner with good suction on walls. Keeps our pool floor clean. I will be replacing the rubber brushes soon as it has been awhile since i purchased it
Simple just connect. Good customer service department also.
This is a waste of money. You are better off buying a robot cleaner.
Business response:
We're sorry you aren't satisfied with your cleaner, Michael. If there is something we can do to help, please email us at customerfeedback@fluidra.com or call us at (800) 822-7933. Thank you, Your Zodiac Team
will not sweep with the brushes attached
Business response:
We are sorry your cleaner isn't performing as expected, James, and want to help. Please give our technical support team a call so we can help troubleshoot. We can be reached at (800) 822-7933. Thank you, Your Zodiac Team
After less than 2 years with little use it does not work properly I thought it was the pump I changed to a new stronger pump and it did not help. Would not recommend this product
Business response:
We are sorry to hear your cleaner isn't performing as expected, Oscar. We recommend taking it to a local pool pro for a diagnostic review. You can find a local pro using our dealer locator - https://locator.fluidrausa.com/en If there is anything we can do to further assist, please let us know. All the best, Your Zodiac Team
I wish that I could say I loved it, but it worked for about two months and now it’s just the same as the rest of them. Other than I paid a considerable amount more for this one. Always stuck on some thing. Who knows what. Always just sits in one spot. Doesn’t do the stairs. Just Not any better than any of the rest.
Business response:
Hi Christie, Thanks for your feedback. We are sorry for the poor performance of your Zodiac MX8 Elite Suction Cleaner. Here are some suggestions: 1) Ensure the main drain is closed. 2) Check the wheel speed to verify proper flow. 3) Backwash the pool filter and empty the pump basket. 4) Check for jammed debris in the cleaner engine. 5) Check for air in the system. 6) Ensure the flow regulator valve moves freely. For more details on these adjustments, please refer to the FAQ section and the product manual located he... read more
I did not get the rebate I was promised.
Business response:
Hi Pam, Thanks for your Zodiac MX8 Elite Suction Cleaner review! We hope you're satisfied with the cleaning performance of your cleaner. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Enjoy your clean pool! Your Zodiac Team
It hasn’t worked since day one and I just sent an email to your customer service department
Business response:
Hi Monica, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. If the cleaner is not moving at all, there is also a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this has occurred. Our support team ... read more
We are not really happy with the product ; it works very slow!!! And also we did have 100 Rebate yet . Very disappointed about the service company as well .
Business response:
Hi Rosa, We are sorry to hear you’re disappointed and that your cleaner isn’t performing as expected. There are some troubleshooting tips available in the FAQs section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. If you’ve tried these suggestions and still need help, please call our technical support team at (800) 822-7933. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/... read more
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,307 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is closed now. It will open at 9:00 a.m.