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Zodiac MX8 Elite Suction Cleaner
About this business
I bought this unit because I wanted to get away from my polaris booster pump. I've connected to one of my skimmers. I have to close my other skimmer completely in order to get this unit to work properly. This ends up cavitating my pump, due to not enough water for the suction. I HATE IT!
Business response:
Hi Miles, Our apologies for your experience with your Zodiac MX8 Elite cleaner. We take customer satisfaction very seriously and we'd like to ensure that you are equipped with the most effective cleaner for your pool's needs. Please contact us at (800) 822-7933, and a product specialist will be happy to assist. All the best, Your Zodiac Team
Terrible company. Would not honor their rebate. Machine did not work well enough to justify cost so returned machine
Business response:
Hi Michael, Thank you for purchasing a Zodiac® cleaner! Our apologies for any confusion regarding the rebate. Please contact our Rebates department at (800) 822-7933 or rebates@fluidra.com to speak with someone about the specific circumstances of your cleaner purchase. Complete rebate terms are online here: www.fluidrausa.com/en/legal/rebate-terms. All the best, Your Zodiac Team
It doesn't work, at least not yet. There is no support during the weekends, when most people would be working on their pools. The availability of a rebate was false because it was dependent on the price set by the retailer. If the retailer were a price a few dollars higher, the rebate might kick in.
Business response:
Hi Victor, Thank you for purchasing a Zodiac cleaner! Our apologies that you were unable to reach us during off hours, but please give us a call Monday through Friday and we'll be happy to help! We're at (800) 822-7933. We have installation assistance videos online: https://www.zodiacpoolsystems.com/en/videos/suction/install-an-mx-cleaner There are also operational tips (as well as the complete product manual) online here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite Our rebate terms are at https://w... read more
Way too many moving parts that constantly get clogged by small twigs and leaves. It seems like every 30 seconds that vacuum stops moving and I have to pull it out of the water to unclog it. Extremely disappointed.
Business response:
Hi Scott, We're sorry to hear about your poor experience with the Zodiac MX8 Elite Suction Cleaner. We want to help! To reduce large debris jamming, remove the yellow debris inlet to widen the port on the bottom of the cleaner. This should allow larger debris to pass through. Here's a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this tip helps. If you need further assistance, please email your contact information to custome... read more
Your zodiac elite is phenomenal but your survey company is a disaster. It never let me choose a rating. Chuck
Business response:
Hi CE, Thank you so much for your feedback on your Zodiac MX8 Elite Suction Cleaner! Comments from users like you help guide our future product developments, and we appreciate hearing from you. If you click on the star rating in the image in the review email, it should click through to the review site to allow you to add text to your rating, if you choose. The star image in the email does not light up as you click, so it can be easy to miss, but it should take you to the website to complete the review. Enjoy your clean p... read more
At this point, I am pleased with your product but I am not happy with the rebate process. I had to register this product on your site (using the identification number), then I receive an email saying that there was some missing additional information. I feel like I should return this purchase to the store for a full refund because seems more of a hassle to not give the rebate for your product as stated. I am not a happy customer.
Business response:
Hi James, Thanks for your Zodiac MX8 Elite Suction Cleaner review! We're so glad you're satisfied with the cleaning performance of your cleaner. Your rebate application is only missing the photo of the UPC barcode from the box. You may send the image by email to rebates@fluidra.com, and you'll be all set! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebat... read more
Leaves jam it up and have to be cleared before it resumes
Business response:
Hi Wade, We're sorry to hear about your poor experience with the Zodiac MX8 Elite Suction Cleaner name. We want to help! To reduce large debris jamming, remove the yellow debris inlet to widen the port on the bottom of the cleaner. This should allow larger debris to pass through. Here's a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this tip helps. More tips, as well as the complete Owner's Manual, can be found online here:... read more
It stopped working after one day. All the hose connections leaked and allowed air into the system to the point the strainer basket at the pump had almost no water in it.
Business response:
Hi Michael, We're so sorry to hear that you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner. Product quality and customer satisfaction are top priorities to us. Please give us a call at (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Zodiac Team
Don’t know why.
Business response:
Hi Carlos, We're sorry you're experiencing issues with your Zodiac MX8 Elite Suction Cleaner. Product quality and customer satisfaction are top priorities to us. Please let us know what issue you're experiencing with your cleaner by calling (800) 822-7933 so we can connect you with a product specialist who can help. Thank you for your patience. Regards, Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,307 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is closed now. It will open at 9:00 a.m.