This profile has been claimed by the business owner or representative.
Zodiac MX8 Elite Suction Cleaner
About this business
Awesome cleaner. Took a chance on it and very satisfied. I bought it on a $100 gift card promotion but haven't received anything back in a month... Why would it take so long to receive the gift card.. They had no problem processing my payment...
Business response:
Hi Greg, Thanks for your Zodiac MX8 Elite Suction Cleaner review! We're so glad you're satisfied with the cleaning performance of your cleaner. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Enjoy your clean pool! Your Zodiac Team
works great goes all the way up the walls. i only have to brush the stairs now. Wish i bought it sooner instead of repairing me navigator all the time.
Business response:
Hi Robert, Creating quality products that simplify your pool experience is what we aim to do every day. Thank you for your detailed and positive review, we greatly appreciate it! Swim on, Your Zodiac Team
I guess it would be grate but it was stressing out my Pool pump even after professional advice. Returned.
Business response:
Hi AnnMarie, We’re so sorry you had a bad experience with your MX8 Elite. We wish we had the chance to work with you to help troubleshoot. Wishing you all the best. Thank you, Your Zodiac Team
While the vacuum spins around over and over and over in the same spot, the tractor belts actually removed the pebble surface from my pool in multiple locations. No telling how much this will cost to repair.
Business response:
Hi Walt, Thank you for choosing Zodiac! We're sorry to hear that your MX8 Elite is not performing to the best of its abilities. We can help! If your cleaner is staying in one place and not moving, check the following: 1. Confirm that the main drain is closed. 2. Check wheel speed to verify proper flow. Refer to the section, "Check for Proper Flow" in the Owner's Manual. 3. Check to see if any interior teeth of the tracks are worn. If so, contact your dealer for replacement tracks. 4. Backwash filter and empty pump baske... read more
Alittle disappointing. I was assured it could handle small twigs and it really can't. They cause everything to jam up and stop have clean regularly.
Business response:
Hi William, Thank you for your review. We're sorry your cleaner is regularly getting jammed with debris. We recommend removing the yellow inlet adapter at the bottom of the cleaner. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index We hope this tip helps. Feel free to continue the dialogue with us directly at customerfeedback@fluidra.com. We'd love to know if this suggestion helps or if there are any other solutions we could he... read more
The machine is not working
Business response:
We are so sorry to hear you are having issues with your MX8 Elite, Michael. Please email us at customerfeedback@fluidra.com and provide us with a few more details. Have you had your cleaner looked at by a pool professional to diagnose the problem? Was it working normally and then stopped? Any additional details you can provide us would be greatly appreciated. You can also call our technical support team at (800) 822-7933 so they can help you find a solution. Sincerely, Your Zodiac Team
I feel a bit like an ass and sit corrected regarding my prior review. After looking further into the issue (as recommended by the Zodiac team) our small particle issue was with the filter screens in the pump NOT with the vacuum itself. We got new filters and replaced the old ones this afternoon. After 2 hours of operation ALL of the small particles are removed, did not kickback through the jets as before, and the water is clear as can be. My wife is stoked. Thanks for the TA as to how to diagnose the issue. Definitely does w... read more
Business response:
Thank you so much for updating us, Chris! We are glad to hear you found the source of the problem and are now pleased with the MX8 Elite performance. We appreciate you taking the time to leave another review. Enjoy your swim season! Cheers, Your Zodiac Team
Just bought am MX8 Elite for $570.00. Had two MX8 before that lasted 3 years each running 12h/day, almost everyday. Besides the regular maintenance no problem with the vacuum itself but the hoses were both POS The new one comes with new features that make it more complicated for a lesser result. The built in whatever connector with baffles sucks too much water leaving the robot stuck in the middle of the pool. Tried the 10 rotations / 20 to 25 seconds.... Complete Joke. The thing doesn't even move. The spring loaded adapte... read more
Business response:
Hi Pierre, Thank you for being a loyal Zodiac customer. We are sorry you are experiencing some issues and aren’t as satisfied with your current MX8 Elite. We take your comments seriously and appreciate you sharing your experience with us. We want to help you get your cleaner working optimally. If you’d like assistance, please call (800) 822-7933 and one of our technical support representatives can help. Sincerely, Your Zodiac Team
barely works
Business response:
We are so sorry to hear you are having issues with your MX8 Elite, Stephen. We want to assist if we can. Please contact our technical support team so they can help you get your cleaner working optimally. You can reach us at (800) 822-7933. Thank you, Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,307 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is closed now. It will open at 9:00 a.m.