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Zodiac MX8 Elite Suction Cleaner
About this business
It hasn’t worked since day one and I just sent an email to your customer service department
Business response:
Hi Monica, Thanks for your feedback. We're sorry to hear about the poor performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. If the cleaner is not moving at all, there is also a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this has occurred. Our support team ... read more
We are not really happy with the product ; it works very slow!!! And also we did have 100 Rebate yet . Very disappointed about the service company as well .
Business response:
Hi Rosa, We are sorry to hear you’re disappointed and that your cleaner isn’t performing as expected. There are some troubleshooting tips available in the FAQs section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. If you’ve tried these suggestions and still need help, please call our technical support team at (800) 822-7933. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/... read more
I bought MX8 pool vacuum cleaner from Leslie’s and it didn’t clean at all for few weeks Very poor Product for the price.
Business response:
Hi Greg, We are so sorry to hear about the lack of performance from your MX8 Elite and want to understand your situation better. Would you please email us at customerfeedback@fluidra.com and provide us with more details? Is your cleaner working now? Do you know what the problem was and why it wasn’t working the first few weeks after purchase? We want to help and want you to be satisfied with your cleaner. Thank you, Your Zodiac Team
Had minor problem with setup. Could not understand the suction setup.
Business response:
Thank you for taking the time to share your experience with us, Joanne. If you need help with anything in the future, please don’t hesitate to call our technical support team. We can be reached at (800) 822-7933. Happy swimming! Your Zodiac Team
Easy to put together and use
Business response:
Thank you so much for your kind words, Terry! We really appreciate your taking the time to share your experience with us. Cheers, Your Zodiac Team
You didn’t do anything! I purchased another cleaner (second one in three years) I’d like to know how long they last? The first one was just 3 years old. Many replacement tracks and brushes later. Several side A’s and side B’s. One engine and one set of barrings. One flow regulator. The only thing I didn’t replace was the gears which I bought but didn’t use and the hoses. After replacing parts and it still not moving well. I decided to purchase a new one and use the older one as a Frankenstein for parts. When it wor... read more
Business response:
Thanks for choosing the Zodiac MX8 Elite Suction Cleaner, Margaret! Your trust and satisfaction are our top priorities. We would love to learn more about your new cleaner so we can help get it working correctly all the time. Please give us a call at (800) 822-7933. All the best, Your Zodiac Team
I have never received my $100. Rebate. plus the trash basket wasnt in the box. I had the store where I purchased the zodiac to order it and y'all haven't sent it to them and that's been over 4 weeks. If I had know the this I would have never purchased it. I will tell others about y'all
Business response:
Hi Robin, We appreciate your patience in waiting for your rebate to arrive. Typically it takes 6-8 weeks for a rebate to be processed. We checked the status of your rebate and see that it shipped on 3/12/22, so you should receive it within 7-10 business days. We are sorry to hear you are disappointed that the “trash basket” wasn’t in the box. The MX8 Elite doesn’t come with a trash basket, and we wonder if you’re referring to the leaf catcher accessory that is sold separately? Please email customerfeedback@fluidra.co... read more
I was going to buy a Navigator but the guy at my pool store talked me into the Zodiac MX8. I have had it for a couple of weeks. The bottom of my pool looks terrible. This thing spends 80% of it's time climbing the walls. And when it is running on the floor of the pool it picks up about half of what my old pool cleaner picked up. I am waiting for my rebate, I am going to put it towards a new pool cleaner.
Business response:
Hi David, We are so sorry to hear the MX8 Elite isn’t performing optimally in your pool. If you have larger debris at the bottom of the pool, we suggest removing the yellow debris inlet on the bottom of the cleaner to widen the port and allow larger debris to pass through. If this isn’t applicable or doesn’t help, please give us a call so we can help troubleshoot. You can reach us at (800) 822-7933. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form ... read more
Still waiting for my $100.00 refund.
Business response:
Hi Digna, We are sorry you haven’t received your rebate yet and appreciate your patience. Typically, rebates take 6-8 weeks to process. We checked the status of your rebate, and it looks like it shipped on 1/31/22. You should receive it in 7-10 business days. If there’s anything else we can do to improve or enhance your experience, please let us know. Thank you, Your Zodiac Team
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,317 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is open now. It will close at 6:00 p.m.