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Zodiac MX8 Elite Suction Cleaner
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I really do not like it , it just doesn't do the job and is a big husttle to make work, i regret it buying this vacuum cleaner. sorry for being honest.
Business response:
Hi Fidel, We appreciate your honest feedback. We’re so sorry you aren’t satisfied with your MX8 Elite. If there are specific issues that we can help you with, we’d like to try to assist. You can email us at customerfeedback@fluidra.com or call (800) 822-7933 to receive some support. Thank you, Your Zodiac Team
The line will repeatedly start to suck air and cause air pockets that shuts the pump down. This is a never ending issue and the only remedy we’ve found is that we have to pull ALL the hoses together and submerge them prior to hooking up.
Business response:
Hi Heather, Thank you for taking the time to leave a review. We’re sorry you are experiencing some issues with air pockets. You are correct in submerging all the hoses during installation, this ensures there is no air in the hose. Please refer to this video for suggestions and tips - https://www.zodiacpoolsystems.com/en/videos/suction/install-suction-pool-cleaner Please let us know if there’s anything else we can assist you with. All the best, Your Zodiac Team
The unit worked for one day. After that it stopped moving. I took it back twice to the store. Right now I am waiting for the regional representative to deal with the store. The unit is eating itself and wearing out from inside and that’s only after having it a week. Right now I am totally unhappy with the product and the response from the regional representative let alone Zodiac in general!!!!
Business response:
Hi Paul, We're so sorry you're experiencing issues with your new Zodiac MX8 Elite Suction Cleaner. Product quality and customer satisfaction are top priorities to us. Please email us at customerfeedback@fluidra.com with your purchase information (location, date, receipt if you have it) and who is helping with your cleaner. It is under warranty and we will see that you are taken care of. Thank you for your patience. Regards, Your Zodiac Team
Never worked. I live in the Palm Springs, CA area. The ball in the middle of the zodiac Elite drive get's choked with simple leaves an palm string like material. I have to fix it numerous times a day. Their is a flaw in it's construction. Power should drive it be wheels. The spinning ball that makes sweeper work clogs. Not one day has it worked without unclogging it. I called for my money back or someone to come and the company phone - witch tools hours to wait, hung up on me. They have never returned left messages... read more
Business response:
Hi Randy, Thank you for your feedback. We're sorry the cleaner gets clogged so quickly. Here's a suggestion that may help with that issue: remove the yellow debris inlet to widen the port on the bottom of the cleaner. This should allow larger debris to pass through. Also, since palm fronds are quite large, you could consider installing a low-cost pool net or pool cover. We hope these tips help. Feel free to continue the dialogue with us directly at customerfeedback@fluidra.com. We'd love to know if these suggestions hel... read more
It's so slow & does not climb the walls
Business response:
Hi Lisa, We are sorry to hear your Zodiac MX8 Elite isn't performing optimally. We'd like to help you with the slow speed and wall climbing issue. We don’t want to inundate you with suggestions, but there are a few tips you can try. First, verify proper flow by counting the wheel rotations of the cleaner tracks. Next, ensure the hose float is positioned approximately 9" from the cleaner. For more suggestions, please refer to the product manual, found here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite.... read more
My Hayward Navigator performed much better. This vacuum moves slow, only climbs walls if it hits it dead on. On a 2.7hp pump with only vacuum line opened I can only get 10 rotations in 24 seconds which is almost too slow. Cover the ports on the flow regulator that connects between the vacuum and the hose and it's way too fast so obviously the flow regulator is garbage. The claim that this vacuum requires 30% less flow is not accurate. I need 50% more flow than my Hayward and require double the amount of runtime for cleaning.
Business response:
Hi Christopher, We are so sorry to hear your Zodiac MX8 Elite isn’t performing as optimally as you’d like. It sounds like you need to find the right combination of settings on the flow keeper valve and the manual valves. We would love to help you find the “sweet spot”; please give us a call at (800) 822-7933 and one of our technical support team members can assist you. All the best, Your Zodiac Team
The system says it is a low flow device. Unless I have a high pressure hookup it barely works - or doesn’t at all.
Business response:
Hi Diego, Thanks for your feedback. Sorry about the slow performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. There is also a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this has occurred. If you'd like help from a product specialist, please give us a call at ... read more
Can’t get to work. The pool has a good suction I’ve tried just about everything. I’m thinking maybe inside zodiac???
Business response:
Hi Mario, We are sorry you’re having trouble getting your Zodiac MX8 Cleaner to work. It sounds like you’ve tried most of the troubleshooting tips. If needed, there are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite We also wanted to single out one thing - there is a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this ha... read more
Looked like an awesome cleaning machine but can not get it to move or suction properly. Spend hours adjusting suction flow in pool and on control valve but still would not work properly. 😒
Business response:
Hi Derrick, Thanks for your feedback. Sorry about the slow performance of your Zodiac MX8 Elite Suction Cleaner. There are some troubleshooting tips available in the FAQ section of the product page here: https://www.zodiacpoolsystems.com/en/products/suction/mx8-elite. There is also a possibility that the body clips on the bottom side of the cleaner may have become dislodged. Simply secure each corner underbody clip back into place if this has occurred. If you'd like help from a product specialist, please contact us at ... read more
Frequently asked questions about Zodiac MX8 Elite Suction Cleaner
How is Zodiac MX8 Elite Suction Cleaner rated?
Zodiac MX8 Elite Suction Cleaner has a 4.7 star rating with 3,307 reviews.
When is Zodiac MX8 Elite Suction Cleaner open?
Zodiac MX8 Elite Suction Cleaner is closed now. It will open at 9:00 a.m.