1st Call Restoration

Name: 1st Call Restoration
Address: 151 Cody Austin Street, Gun Barrel City, TX, 75156, US
Telephone: (903) 287-6400
Price range: $$
Rating: 4.9

4.9

★★

118 reviews

|Home Services|Gun Barrel City, TX 75156

151 Cody Austin Street, Gun Barrel City, TX 75156

(903) 287-6400

https://1stcallrestoration.net/

Disaster Restoration Services, Home Cleaning

Open 24/7

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About

The 1st Call Restoration team has extensive knowledge of the commercial and residential restoration industry and insurance industry. We specialize in restoring peace of mind and are experts in water damage, fire damage and storm damage recovery and repair. Our team takes pride in helping our clients turn an overwhelming, stressful situation into a positive experience. Whether you’ve arrived home to a flooded house or fire damage, 1st Call Restoration will get your home or business back to normal quickly. Call us any day, any time – we’re available 24/7 and our team of water damage and fire damage experts will immediately respond.

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4.9

★★

118 reviews

5★91

4★2

3★2

2★0

1★0

23 reviews have no rating

62 Reviews4.9Facebook
48 Reviews5.0Google
4 Reviews4.8BirdEye
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Scott Stegner on Facebook

17 days ago

In May, when we arrived at our lakehouse and found it flooded with six inches of water, we were shocked, overwhelmed and didn't quite know where to turn. A neighbor recommended we call 1st Call Restoration, and when they arrived 15 minutes later, everything changed for the better. Now, when walking though our newly remodeled home, it is hard to even remember how bad things looked when we arrived at our lakehouse that Sunday afternoon. In a customer service company such as 1st Call, people are what make the difference. It all starts at the top with their owner Tim. He was there that Sunday afternoon working right along with the cleanup crew through the worst of the mess. He took time to talk with us, giving us advice, letting us know what to expect, and keeping us calm. In the weeks that followed, Aaron and his crew did an unbelievable job with the necessary demolition, sanitizing, and cleanup. We then met Shane, who managed the subsequent remodeling work. Shane did an outstanding job assisting us with design decisions, getting necessary materials/supplies and supervising the work being performed by Juan and his crew - a very talented team of craftsmen who do high quality beautiful work. Throughout the whole project, we heard from Tim, Aaron or Shane almost daily with status updates. We are extremely satisfied with the completed project - which was actually completed two weeks ahead of schedule! We cannot thank 1st Call enough for all their quality work and assistance, and we cannot give them anything but the highest rating/recommendation. They truly are a high quality, professional, caring, responsive, customer focused team. We are blessed to have found them and very appreciative for all their help on our lakehouse! Thanks!

Business Response:

We are glad you were happy with how everything went. We strive to make our clients feel as much at ease as possible when the unexpected arises. Thank you so much for your kind words and know that we are here for you whenever you need us.

Brent Williams on Facebook

2 months ago

There is nothing like waking up to a small pond in your master bedroom. Very stressful. What I am about to say may sound to good to be true, but it is what it is. They made this process not only bearable but I enjoyed the relationship I built with Aaron Rogers (not the Green Bay QB). The issue you have in a situation like this is simple: trust. What I can tell you is this company is as good as it gets when it comes to customer service and professionalism. This company is growing because they have put the customer first and not the bottom line.

Business Response:

Thank you so much for making us your 1st Call! We understand how stressful it can be to deal with the unexpected so we always do our best to make the process as east as possible to our clients. We appreciate your trust and are here for you when you need us! -Tim L., Operations Manager

Dee Black on Facebook

4 months ago

Great response time. Aaron and Elise were very professional. We would highly recommend this company to everyone.

Business Response:

Thank you so much for your kind words, Dee. We really appreciate you taking the time out to share your experience with us. Whenever we're needed, we'll always be here to lend a hand! -Tim L., Operations Manager

Monica Autry Damiano on Facebook

6 months ago

We have used 1st Call before and we recently recommended them to our neighbors who had a plumbing issue and water in their house. Yesterday we received a box with a nice stainless steel cup and several other items as a thank you. What a nice unexpected gift Thank you so much for that. I highly recommend anyone to call 1st Call Restoration Monica & Gary Damiano

Rusty Freeman on Facebook

6 months ago

These Guys were Great . Highly Recommend. Cody was very responsive

Business Response:

You can always count on us when we're needed most, Rusty! Never hesitate to reach out! -Tim L. Operations Manager

Steve McAtee on Facebook

6 months ago

Last week, one of the businesses in the building we are in flooded, and then also flooded 2 other businesses in the building. Foreman Aaron Rogers was the first on the scene, and together with other employees of 1st Call Restoration, removed the water and then proceeded to do whatever was necessary in drying everything out, removing items that were wet or damaged, just whatever was needed, they did. I was very impressed with Aaron's professionalism, always keeping me informed of what was going on, answering any questions I had. It was a very big job, and they seemed to tackle it with ease. The team at 1st Call Restoration was quickly able to get us back to some kind of "normal" for our business to be able to operate. I would certainly recommend this company to anyone needing their services. Signed, Vicki Barcus, Office Manager, McAtee Realty - Cedar Creek Lake.

Business Response:

It's always our pleasure to help get people lives back to as normal as possible, Steve! We understand how stressful it can be to deal with unexpected hurdles, so we'll always do our best to tackle any problem thrown our way. Whenever we may be needed in the future, we'll be here to help! -Tim L. Operations Manager

Hailey Costello on Facebook

7 months ago

They did a great job and Aaron was so helpful and they came and checked and measured and kept us update I would use them again in a heart beat!

Business Response:

We always want to keep the line of communication open when we're working on your project, Hailey! Whenever we're needed next, we'll be here to help! -Tim L. Operations Manager

Melanie Bird on Facebook

7 months ago

I would absolutely recommend 1st Call Restoration! Tim went above and beyond in assisting with the insurance company. Bryce was on top of things with all of tear out. Shane and Chris were very professional and extremely patient with all of my questions and concerns throughout the rebuild. Communication was on point with everyone involved in the process. A big thanks to all of you for helping me keep my sanity through it all! I love my bathroom and my floor looks amazing! I would definitely use 1st Call Restoration again.

Business Response:

Nothing makes us happier than answering every question you may have, Melanie! Our goal is to always make you feel comfortable about every decision being made. If you ever need us, we'll be here to help! -Tim L. Operations Manager

Kathleen Wallace on Facebook

8 months ago

1st Call helped us out when we had a water damage insurance claim for our home. They were professional, polite and did great work. Communication was excellent throughout the process. I wouldn’t hesitate to use them again or recommend to a friend.

Business Response:

Kathleen, thanks so much for taking the time to let us know how we are doing. We are proud to be all the things you said we were but it makes us feel great to hear it from one of our valued customers! It is very much appreciated & if we can ever do anything to help, just let us know. Paul with the 1st Call Team