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1st Call Restoration
- Home Services
- Gun Barrel City, TX
About this business
Location details
151 Cody Austin Street, Gun Barrel City, TX, 75156, United States
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RecommendedI had a very good experience with 1st call. Aaron Rogers went out of his way to work around my schedule and was very personable and pleasant to work with. Highly recommend!
Business response:
We are so glad to hear you had a good experience, Linda. We really appreciate your kind words as we always strive to meet our clients needs. Please let us know if we can help you in the future. Tim L., Operations Manager Cheers, 1st Call Restoration
RecommendedIn May, when we arrived at our lakehouse and found it flooded with six inches of water, we were shocked, overwhelmed and didn't quite know where to turn. A neighbor recommended we call 1st Call Restoration, and when they arrived 15 minutes later, everything changed for the better. Now, when walking though our newly remodeled home, it is hard to even remember how bad things looked when we arrived at our lakehouse that Sunday afternoon. In a customer service company such as 1st Call, people are what make the difference. It a... read more
Business response:
We are glad you were happy with how everything went. We strive to make our clients feel as much at ease as possible when the unexpected arises. Thank you so much for your kind words and know that we are here for you whenever you need us.
RecommendedThere is nothing like waking up to a small pond in your master bedroom. Very stressful. What I am about to say may sound to good to be true, but it is what it is. They made this process not only bearable but I enjoyed the relationship I built with Aaron Rogers (not the Green Bay QB). The issue you have in a situation like this is simple: trust. What I can tell you is this company is as good as it gets when it comes to customer service and professionalism. This company is growing because they have put the customer fir... read more
Business response:
Thank you so much for making us your 1st Call! We understand how stressful it can be to deal with the unexpected so we always do our best to make the process as east as possible to our clients. We appreciate your trust and are here for you when you need us! -Tim L., Operations Manager
RecommendedGreat response time. Aaron and Elise were very professional. We would highly recommend this company to everyone.
Business response:
Thank you so much for your kind words, Dee. We really appreciate you taking the time out to share your experience with us. Whenever we're needed, we'll always be here to lend a hand! -Tim L., Operations Manager
RecommendedWe have used 1st Call before and we recently recommended them to our neighbors who had a plumbing issue and water in their house. Yesterday we received a box with a nice stainless steel cup and several other items as a thank you. What a nice unexpected gift Thank you so much for that. I highly recommend anyone to call 1st Call Restoration Monica & Gary Damiano
RecommendedThese Guys were Great . Highly Recommend. Cody was very responsive
Business response:
You can always count on us when we're needed most, Rusty! Never hesitate to reach out! -Tim L. Operations Manager
RecommendedLast week, one of the businesses in the building we are in flooded, and then also flooded 2 other businesses in the building. Foreman Aaron Rogers was the first on the scene, and together with other employees of 1st Call Restoration, removed the water and then proceeded to do whatever was necessary in drying everything out, removing items that were wet or damaged, just whatever was needed, they did. I was very impressed with Aaron's professionalism, always keeping me informed of what was going on, answering any questions I... read more
Business response:
It's always our pleasure to help get people lives back to as normal as possible, Steve! We understand how stressful it can be to deal with unexpected hurdles, so we'll always do our best to tackle any problem thrown our way. Whenever we may be needed in the future, we'll be here to help! -Tim L. Operations Manager
RecommendedThey did a great job and Aaron was so helpful and they came and checked and measured and kept us update I would use them again in a heart beat!
Business response:
We always want to keep the line of communication open when we're working on your project, Hailey! Whenever we're needed next, we'll be here to help! -Tim L. Operations Manager
RecommendedI would absolutely recommend 1st Call Restoration! Tim went above and beyond in assisting with the insurance company. Bryce was on top of things with all of tear out. Shane and Chris were very professional and extremely patient with all of my questions and concerns throughout the rebuild. Communication was on point with everyone involved in the process. A big thanks to all of you for helping me keep my sanity through it all! I love my bathroom and my floor looks amazing! I would definitely use 1st Call Restoration again.
Business response:
Nothing makes us happier than answering every question you may have, Melanie! Our goal is to always make you feel comfortable about every decision being made. If you ever need us, we'll be here to help! -Tim L. Operations Manager
Frequently asked questions about 1st Call Restoration
How is 1st Call Restoration rated?
1st Call Restoration has a 4.9 star rating with 269 reviews.
When is 1st Call Restoration open?
1st Call Restoration is open now. It is open 24/7.