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8x8
About this business
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform.
I signed up for 8x8 because my background is in semi trucks and I loved the name! I know it is not related but I still think it is fun! I love that 8x8 is easy to use. I am not very tech savvy and most of these systems are complicated and the customer service sucks. Not the case with 8x8. I can honestly say it has changed my business for the better! Robert is the best and is always available to answer my questions
Love that I can access and customize my phone system from one website anywhere in the world!
What B2B Professionals, Inc., loves most about 8x8 services is that it allowed us to keep clients that we were going to lose if we didn't find a way to have an in-state area code and phone number. Virtual numbers literally saved the day for us and our business. Thank you 8x8 for allowing us to be a seamless part of the organizations we serve in multiple states!
The direct interface with salesforce significantly has increased the productivity of my day to day process. Not having to guess who is calling or looking up the phone number as a customer is calling in saves a great deal of time. The automatic profile pop up simplifies the whole process and the ability to transfer someone to an additional queue with the click of a button is the key to efficiency for our business.
We love the convenience and accessibility of the 8x8 services. Several years ago one of my elders suggested we use 8x8 for all of our phone services for cost efficiency. What we've found is that getting eMails of our voicemail messages is beyond helpful. Now with my desktop, my office literally can be anywhere. After getting the 8x8 we then sold our building and went on a three-year "wandering" period while building a new one. We didn't skip a beat with the 8x8. We didn't lose our phone number, we still had a voicemail greet... read more
8x8 simplifies communications with our internal and external customs.
8x8 helps make our day to day operations run smoothly. The system automatically alerts with the customer account pulled up as soon as they call the office. This saves us time by not having to search through our customer database etc. Spending less time on the phone with service calls gives us more time to market and grow the business. I can also pull up my virtual office and know if my co-workers are on the phone, or stepped away from their desk. I have worked with companies who offer similar products and 8x8 far exceeds the... read more
I love how the backend is very user frienldly and easy to use. Changes can be made quickly and easily. When i run into difficulties customer service is quick to address my concerns and staff are very friendly. Call quality is good as long as the internet is working well. Setting up greetings is extremely easy and employees are able to learn the system very quickly.
When I turned to 8x8 after a nightmare experience with a cloud vendor, I was relieved to be dealing with a team that both had the technical know how but also the soft skills to realize that listening to a customer's needs was just as important. The sales person I worked with took the time to understand our firm's needs and offered an appropriately tailored solution without trying to oversell us. 8x8 took the newly purchased VOIP phones we were left with from our prior bad experience and swapped them out with new quality phon... read more
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.9 star rating with 3,525 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 9:00 a.m.