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8x8 Salesforce App
About this business
I am not able to direct calls to a USB headset. All calls go to the desk phone. The widget does not appear to have the option to use the Softphone without the desk phone in the same way that the stand alone 8x8 Virtual Office application does.
i want to enable ZERO pop ups just want to see who is calling.
calls are not logged - redundant log in requirements - can not get custom fields to import into SF page layout
The software has been locking up and not logging calls. I use Chrome as a browser and it just seems to stop whenever it wants to.
Your product might actually be the worst phone system I have ever used. Almost every call I have on this application either cuts out every 3rd or 4th word OR drops the call completely. It doesnt matter if I am calling on a land line, my cell via the 8x8 app or from a soft phone, I experience these issues across your platform.
Business response:
Hi Marc. We're so sorry for the inconvenience these issues have presented and we will love to help you resolve them as quickly as possible. Please send us an email at social@8x8.com.
The scrolling bar when selected the person called doesn't work, calls are logged under random people It won't log calls if you call from the account page, you have to go to the actual person It says that I can't use the app at times because there are 5 or more windows open, but sometimes there won't be that many windows open
Business response:
Hello Brandon. We very much appreciate your feedback. We would like to gather some more information on the issues you mentioned so we sent you an email. We look forward to hearing back from you.
We found Callinize to be a better solution for connecting 8x8 or another phone system to Salesforce. Check it out here: https://www.callinize.com/tour
Awful product with no support!!!
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8x8 Salesforce App has a 3.3 star rating with 266 reviews.
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8x8 Salesforce App is closed now. It will open tomorrow at 6:00 a.m.