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8x8 Salesforce App
About this business
Connected with reception, he said he couldn't hear me because it was a bad line
Constantly having problems connecting phone calls and hearing people on the other end. Have to switch audio from displayport every time I open application, doesn't automatically log activity type in Salesforce when using the integration.
The calls are very staticky and difficult to hear. When I listen back to my voice messages I leave clients they sound horrible.
How does 8x8 identify duplicates? It seems that it should only be on an EXACT phone match versus a 'fuzzy' match. When duplicates are found when a call is being made, the duplicate pop-up blocks the ability to type comments until a record is chosen, which is unfortunate. Also, if you're clicking a phone number from a lead record page, it would make sense that the app knows who is being called. Lastly, the inability to map the "call status" picklist to a different field in Salesforce is very unfortunate. I would appre... read more
cant open more than 5 tabs at a time each time i open a new tab I have to refresh my VO
test test
Doesnt integrate well with Salesforce, keeps dropping calls/logging out while on a call. Often doesn't record calls and my superiors rely heavily on the data it provides.
Business response:
Hi Chloe. We appreciate you reporting this to us. We definitely want to help you with this as we understand how important it is to your business. Please send us an email at social@8x8.com.
Seems to be very buggy. Great when it works but often problems with the SF integration and not dialling when meant to.
Business response:
Hello Rob and thank you for your review. We would love to gather some more information about the problems you are having with the integration. Please send us an email at social@8x8.com. Thanks!
8x8 salesforce integration is terrible and buggy at best.
Business response:
Hello Ashle. We'll be happy to assist you with any problems you are experiencing. If you would be so kind, please send us an email at social@8x8.com with your account information. We'll work with you personally from there.
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 3.3 star rating with 266 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is closed now. It will open tomorrow at 6:00 a.m.