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8x8 Salesforce App
About this business
My customer calls get stuck on Salesforce sometimes through the 8x8 app and I have no way to retrieve them.
Business response:
Hi Corin. We're sorry to hear that you are having trouble with the app but not to worry as we'll be happy to help you. Please send us an email at social@8x8.com and we'll assist you from there. Thanks!
its broken... can't fix it... you haven't responded to my help ticket...
Business response:
Hello Jef. Please send us an email at social@8x8.com with your case number. We'll pull it up right away to make sure it is addressed. Thank you!
The SFDC integration constantly fails. It lags behind and often does not cooperate. Often times I just go ahead and dial manually and enter it into SFDC myself.
Business response:
Hello Ahma. For the past few days we have had a few hiccups with our Salesforce Integration. Our developers have been hard at work to not only address the issues at hand but help build the stability of the integration moving forward. We apologize for the inconvenience and thank you for your feedback.
Uninstalled and re-installed into SalesForce. Continue to get errors and it loads very slowly freezing SalesForce. Can someone please give me a call to troubleshoot. 559-869-4062.
Business response:
Hello David. We wanted to let you know we appreciated the phone conversation we had with you today and thank you for your patience as we look into this matter.
When the App was first installed into SalesForce it seemed to work fine. However in recent weeks it freezes SalesForce. A message appears at the bottom "waiting for 8x8". Also, red errors appear when changing screens.
Business response:
Thank you so much for your feedback, David. We are investigating the problems you reported and one of our product managers will be contacting you to discuss this further, if they haven't done so already.
i am limited to the amount of tabs that i can have open at once to use this app. in 2016 that is stupid
Business response:
Hi Natali. We definitely understand how this limitation can be frustrating, but please know that we are working hard on addressing it. Your feedback and business is most important to us.
The concept of your product is wonderful. The execution falls short. Biggest problems are as follows: * You won't allow more than 5 tabs to be open at one time... this really slows down my workflow * The app often comes up with a list of possible leads when dialing out! Why??? I'm dialing out from an established lead, so why doesn't that lead name just automatically appear in the record? This is highly annoying and can really disrupt workflow. * The app randomly chokes so badly that it forces me to reboot my enti... read more
Business response:
Hello Mike. Your feedback has been forwarded to our Engineering team and they indicated they are currently in the process of working on fixes to the issues you discussed. Two are scheduled to be released in the very near future. Thank you for your feedback.
I've been using all versions of this tool with Salesforce since 6+ yrs The latest version has improved my experience in many ways, but also made it worse it others... Here are some of the most crucial issues we are facing: -The maximum 5 tabs open rule, creates real problems for our Org. We often have a lot more that that open for specific reasons. -The Real problem i'm having it that for an account/contact it always finds a duplicates, as it looks up the Converted lead as well! The only workaround that, is to turn off L... read more
Team, I'm an 8x8 DE and I 've just finished walking through the installation guide. Everything seems to be working aside from a few small bits. I'm somehow unable to get the embedded application within SFDC to click2dial my phone. Also, any inbound calls to the deskphone don't register in the app. I've confirmed that the SFDC user has my extension 1354 in place. Any other steps I can take?
Frequently asked questions about 8x8 Salesforce App
How is 8x8 Salesforce App rated?
8x8 Salesforce App has a 3.3 star rating with 266 reviews.
When is 8x8 Salesforce App open?
8x8 Salesforce App is closed now. It will open tomorrow at 6:00 a.m.