ABC Collision Center

Jr R. 

on Yelp

5 years ago

This is One of the worst customer service staff The front desk lady she act like she was super busy but no body us was there. I wait 55 min to talk with an estimators Short way of this terrible business stay away pls hopefully they change 

Kristen G. 

on Yelp

5 years ago

Bad experience. However let me start with the good. Dave Gibbons deserves 5 stars for his customer service. He explained in detail the steps to the repairs, explanations with insurance companies, kept me up to date, and was the reason I chose ABC over other estimates. That's where the good ends. I took my vehicle into ABC collision for a $3800 repair. The repairs took longer than expected and when I received my vehicle back the center console was rummaged through with several items taken and everything thrown on the front ... read more

Kristie F. 

on Yelp

6 years ago

I don't have a single positive thing to say about my experience with this repair shop. Not one. I brought my car here a couple weeks ago and no one ever contacted me about the status of my car. Not one time. I always had to call. Then when I did call, I find out that my estimator (Dave Gibbings) who was supposed to be working with me went on vacation. Why would you assign me an estimator that's going on vacation in the first place?? Then I get my car back and my trunk is kind of off-center and someone just pointed out to me ... read more

Vicente R. 

on Yelp

6 years ago

So on April 26th I got Into my first accident!! Ugh so took my vehicle to ABC Collision met Dave told me my car would be done in Two weeks 12 days max right!! Well I'm on the 23rd now I found out Dave told me my deductible would be taken care of should have got that in writing because now I owe $500 and still no car & Dave is on Vacation! Absolutely lovely!! 

Melissa S. 

on Yelp

6 years ago

Sent here by my insurance company and honestly wish I found another place. Terrible communication from advisor. I was told 48 hours on my car then called an hour before closing and told its ready I need to pick it up. They didn't repair a major part and I then had to schedule to bring it back in, I didn't get a rental car this time because I was told it would be a few hours but it took most of the day and I had to call for an update on the status. That same advisor was like oh yeah it's ready as if it's been ready for awhile... read more

Honey J. 

on Yelp

6 years ago

I went here for car repair after someone hit my car as recommended by USAA. Staff was not super friendly. The rental car was HORRIBLE (painted gash on the armrest, dented front end, key mark down the entire side of the car...)! The enterprise guy refused to give me another car, even though I requested one twice, so I had to return the rental to the main enterprise hub for a different car. Keith did well with updating me about repairs, but it did take 2.5 weeks to get my car back. Overall this shop was a lot of hassle. I s... read more

Rick F. 

on Yelp

6 years ago

Work was terrible. Paint on front bumper was rushed. Technicians broke rear door foot plate. Broken glass was not cleaned up properly and all over back and front seats. Took 2 days longer than expected. Never recommending or taking my vehicles there again. 

Christopher T. 

on Yelp

7 years ago

As far as the work done, that was fine. The service is terrible! Waiting 30 minutes for someone to come and receive your car. Another hour plus for a rental car - and this is after having a reservation made three days before. I won't return 

R I. 

on Yelp

7 years ago

Dishonest company. They broke the locking mechanism on my trunk and tried to lie to me about it. They said it was due to wear on the hinges. Turns out that had nothing to do with it! My trunk now works fine no thanks to ABC Nissan. I had to spend my own money and time fixing this issue. My trunk was perfectly fine before ABC Nissan touched it. The worse part is that they didn't apologize and take responsibility.