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ADS-2000e
About this business
So Disappointed, Let me count the ways.. I had great hopes for this scanner, it has been a disappointed at almost every turn. After 2 months of trying to use it here are my observations. * Software that comes with the scanner is Horrible, horrible in every way, to the point of useless. * Customer service answers the phone but has no answers, even their "Level 2" support is not evenly basically familiar with their products and provides zero support. You have to call during banker hours and with the scanner with you. So if you... read more
Constant jamming Purchased this scanner to scan sets of documents of about 20 pages each. Attempted to scan six different sets of documents, multiple times each. All jammed within the first 10 pages. No sets of documents were completed. Seeking to return for refund.
Business response:
I see you are having trouble with this scanner and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/67349 If you continue to have paper jams after following the steps above, please feel free to reach out to our customer support team by using the following link so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
This scanner doe not scan 50 pages. It won't ... This scanner doe not scan 50 pages. It won't even do 20 pages. Not worth the Money. I wish I had kept the box I would return it.
Business response:
Brother Customer Support is FREE for the LIFE of your machine. I ask that you please use the following link to reach out to our customer support team so we can assist you with this scanner: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
Missing Included Software Where is the included software as advertised? I chose this for Nuance PDF Converter Professional 8 - bonus software that was supposed to be included. It is not with it or on the CD
Business response:
The Nuance PDF Converter software is included. Please feel free to reach out to our customer support team by using the following link if you need any assistance: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
Unhappy First time I've bought a scanner in 20 years that I couldn't take out of the box and plug into my computer and have it just work. Only some models are network compatible (this one isn't) and the "free software" all fights with each other and tries to sell you the real versions of their software.
Business response:
I am sad to hear that you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you with this machine: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
Absolutely horrible This is not a good Scanner. Frequently will not work. Comes up with all these error messages. Way too much money for the horrible production it offers. Many times in the past 6 months we have had to uninstall and reinstall this many times. Each time we contact brother, we are able to figure out what needs done to fix it. But the annoyance of constantly not having a working scanner is frustrating. I will never purchase this product again!
Business response:
I am sad to hear that you are having difficulty with this machine and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/151229 Brother Customer Support is FREE for the LIFE of your machine. If you need any assistance, please feel free to reach out to our customer support team via chat, email, or phone by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
Disappointing. ADF feeds paper crooked a lot! Quality of scans not as good as my old Epson Workforce GT-1500. Flimsy constructio Disappointing. Pros: easy to install and use; FAST! Cons: flimsy plastic construction. Automatic Document Feeder feeds paper crooked a lot. I bought this to replace my old Epson Workforce GT-1500 when the ADF died. The document scan quality is not as good at 600dpi as the scan quality on the GT-1500 at 300dpi. The scan quality of photos is poor.
Business response:
I am sad to hear that you are dissatisfied with this machine and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2000e
Two Stars Constantly jammed after trying to feed multiple papers at one time. Returned.
it was great that I got support right away - thank you OH BROTHER!!! DO NOT BUY. DO NOT BUY. DO NOT BUY. Ok, it was great that I got support right away - thank you, Brother - but, this machine is nothing but a frustration. After 4 or 5 downloads (software) and updates, the machine continues to take several minutes per document to process. The only way to get a quick scan is to unplug the usb for each scan. This is unacceptable and wastes a significant amount of time. What happened to quality control anyway? After several hou... read more
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How is ADS-2000e rated?
ADS-2000e has a 3.8 star rating with 240 reviews.
When is ADS-2000e open?
ADS-2000e is closed now. It will open at 9:00 a.m.