This profile has been claimed by the business owner or representative.
ADS-2000e
About this business
That was a waste of money This scanner is not cheap. I paid a lot for it and it was not compatible with my computer. When we called and asked for assistance, their technicians were not able to help us either. That was a waste of money. I am extremely disappointed with this product given the fact that Brother is a name brand product.
Works as well as the Fujitsu for everyday scanning I bought two of these items. One works great. The other one has an issue with the computer and takes 5 min to scan. I think the problem there is some anti virus software blocking communication with the scanner. To overcome that issue we don't use the computer scan software. Instead we scan from the scanner to a network drive. Then is works just fine with a slight increase in overhead time to get the scan from the network drive. Otherwise, for normal scanning it works just as... read more
The only good part was breaking it with a bat after months of frustration I went with price over quality and I regret it. I had a scansnap and decided Brother usually makes good products and it was far cheaper so I went with this. First, the interface and control center are awful. To say it isn't user friendly doesn't do it justice. Second, the frustration of scanning a document and then nothing happening with the software to allow you to save or name it is amazing. I scanned 300 pages that apparently went nowhere. Third, tr... read more
Software bugs - Waste of Money The software uninstalls itself or malfunctions on a weekly basis, requiring me to uninstall and then reinstall the scanner. This is extremely irritating and time consuming. UPDATE: 4/19/18 - This scanner is a piece of crap. It keeps uninstalling itself, jamming, and now it scans documents and seems to shrink the image so there is a gray bar at the top and bottom of all scanned documents. I would attach a photo, but it is currently malfunctioning and I don't feel like reinstalling it right now. ... read more
Bad scanner - stay away To be blunt, this scanner sucks. Don't waste your money. The only reason I'm giving it two stars is because it sometimes did succeed in scanning my documents correctly. But it jammed a lot, couldn't handle certain types of paper that looked exactly like other types, crashed the scanning software on my computer several times, and forced me to restart my computer more than once. I was hoping for something where I could put a stack of papers in, go make a cup of tea, and the machine would do its job. Ins... read more
Jams scanning anything more than 10 pages I've used this unit (2000e) for a few months now to scan documents for electronic filing. It jams easily scanning anything over 10 pages. A "multi page" error appears and I have to start all over again. I have followed Brother's tech advice to use thicker paper to adjust the separators but this unit still fails when I try to scan 15 pages or more.
Jams easily and needs to be unplugged and replugged when it ... Jams easily and needs to be unplugged and replugged when it does. Will scan some blank images. Does not have the function of continuing from last scanned page when it does jam, so the whole document will have to be rescanned from page 1. Tedious and unreliable for larger documents
Business response:
I see you are having trouble with paper jams when scanning with the ADS-2800W and I would like to help. Here is a solution that may resolve this paper jam issue: https://help.brother-usa.com/app/answers/detail/a_id/129180 If the machine is still jamming after you have tried the steps in the link above, please reach out to our customer support team by using the following URL so we can continue to assist you: https://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=ADS2800W
Save your money The software provided for this product never worked properly. When installing the ControlCenter4 software it gets stuck at a point to connect the USB cable and never progresses. Tho only solution support recommends requires using a windows 7 pc to update the firmware. No access to a windows 7 PC What a piece of junk
Business response:
Thank you for your feedback on the ADS-2800W scanner. I am sad to see you have had a poor customer service experience and I would like to help you install the software. Please feel free to reach out to me by using the following URL so we can further investigate this installation issue: https://help.brother-usa.com/app/ask_brother/p/8851/c/9202/incidents.subject/Re:170725-008477
The negatives outweigh the positives. I use Windows 10 64-bit, and I downloaded all the software, including the update patch, directly from the website, because the included disc does not list Windows 10 support. YMMV. I bought this scanner to use for projects that I complete for work, involving scanning printed public records from various courthouses. This means that I have documents raging from 1 to several hundred pages, and it scans quickly, and is set up such that it will easily allow you to "batch" documents larger tha... read more
Frequently asked questions about ADS-2000e
How is ADS-2000e rated?
ADS-2000e has a 3.8 star rating with 240 reviews.
When is ADS-2000e open?
ADS-2000e is closed now. It will open at 9:00 a.m.