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All My Sons Moving & Storage
- Movers
- Albuquerque, NM
About this business
Location details
3341 Columbia Dr NE , Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
warning. management issues.... Did the move. Horrible experience that lasted 3 weeks to resolve.
Hello, I am writing to formally express my dissatisfaction with our recent moving experience. Unfortunately, the service did not meet reasonable expectations, and several serious issues occurred during the process. During the pickup, only one mover was actively working for most of the time. As a result of poor handling, the floors in our rental property were scratched and damaged. Multiple boxes were dropped, and items were thrown onto the ground. Our couches were placed into storage, yet part of my table was left behind. ... read more
Business response:
Alicia, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson Community Coordina... read more
I wish I would've read the yelp reviews. How does it take 5 hours to load a truck for a 2 bedroom small apartment with 3 movers? Because they were screwing around and boxing things without even asking if that was necessary. It wasn't. Also, they left bigger items such as the washer and dryer along with big tvs that don't fit in my SUV. So the job wasnt even completed. We saw some broken items as well. Was quoted a minimum price and was told the job would take 6 hours. At the end the price was over double what I was quoted. T... read more
Business response:
Linda, we are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-971-2937. Thank you Again for the opportunity to better understand. Best regards, Jason Patterson Community Coordinat... read more
For me, a local move could not be scheduled for several days and the price was high. I was able to find a local moving service at a better rate and actual next day service! Luckily, I also read the reviews on Yelp and so I found better.
I hired All My Sons for a short local move. The crew started out great, but they made a huge mistake -- they left an entire room of my belongings behind. Yes, I should've double-checked, but I was physically exhausted, grieving the loss of my father, and trusted them to be thorough. I missed checking the laundry room. When I called to report it, the person was condescending and unhelpful. He offered to fix it -- but only after my move-out deadline, which didn't help at all. My girlfriend called to try and resolve it calmly... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Irreplaceable, sentimental items were stolen. Primarily a record collection, the only thing I inherited from my grandmother. That's not something that gets misplaced easily so they can't cite that. Charges were more than anticipated. Had to make a claim about some damage and staff was very rude, including hanging up on me twice.
Business response:
Thank you for bringing this to our attention. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, thank you ... read more
I called All My Sons and was quoted $400 per hour for moving a few pieces of furniture a small distance in town. I called back that afternoon and was quoted $149 per hour. Nobody could answer for the huge discrepancy. Then, the poor kid for the move and had the most insane amount of paperwork that would have taken me an hour to actually read, and I had to sign it all on my moving dime. The guys who did the move itself, Jake F and Julian, were five star awesome. But the company itself - they are not professional and IMHO sket... read more
Business response:
Thank you for contacting us, Debra. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
Quoted one price then raised it by 30%-- when asked about the increase, stated it was because I needed them within a few days. They had the day from my initial request. Lol
Business response:
Thank you for contacting us, Gifala. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
I hired them to move my furniture, etc to my storage. I told them multiple times that I had two large TV's that needed boxed up. I mostly talked to Alan, who is the manager. They neglected to mention the TV boxes were $100 a piece until they showed up at my house... Needless to say I was unhappy about this. I had to run to Home Depot to get TV boxes which were $35 and $45 instead of $100. I had to buy bubble wrap for my painting since they neglected to mention they didn't have bubble wrap. I was told they had all need... read more
Business response:
You deserve the absolute best experience Todd. Our aim is to exceed expectations, and we are truly sorry that this was not the case during your move with us. Please allow us the chance to investigate thoroughly and discuss this with you personally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly provide your Customer ID (CID) reference number or phone number associ... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.6 star rating with 2,337 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.