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amaEyes: Agnone Morrison & Associates
- Marysville, OH
About this business
Location details
1550 London Avenue, Marysville, OH, 43040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The tech who took me in struggled to measure my eye pressure. She said she was learning and I understand that. I am in no way complaining about her, but felt she should have had someone with her to guide her. She applied numbing drops twice and still continued to hit my eyelid. She finally had to get someone to measure the pressure. My wait was also extremely long. I waited almost 35 minutes to be taken back to the examining room. On a positive note, Dr. Morrison is fantastic. Always upbeat and positive.
Business response:
Hi, Sandra. Thank you for taking the time to share your review. We take all feedback seriously, as it helps us understand where we can improve. We truly appreciate your patience and the thoughtful way you shared both your concerns and your positive experience with Dr. Morrison—she will be so glad to hear your kind words. Your input is important to us, and it helps us provide the best possible care to every patient.
All good except I was not offered or even told about the eye covers to protect my eyes from sun. My eyes were dilated and I was very difficult getting to my vehicle in parking lot. I’m back next day and noticed them sitting in a bowl on check-in counter. Do better.
Business response:
Hi, Steven.Thank you for sharing this feedback with us. We’re sorry to hear about this experience and truly appreciate you bringing it to our attention. Our patients’ comfort and safety are very important to us, and we will use your comments to help improve our process moving forward
Exams were great but it really shouldn’t take 2 hrs to get thru it all.
Business response:
Hi, Bernadine. Thank you for taking the time to leave us a review. We apologize for the wait and understand your time is important. Often, we experience longer-than-usual wait times as we are committed to seeing our scheduled patients and addressing emergencies as they arise. Please reach out if you have any questions. We appreciate your patience and kindness
I was given a new prescription bb Dr Morrisonfor my left eye on a cateracw surgery follow up to give to Lens Crafters. I was told if they had questions to call their office. They called and was sent my original prescription saying they had no record of the change.
Business response:
Hi, Michael. Thank you for taking the time to leave us a review. Please contact us at (937) 553-2020 so we can assist you.
Staff is GREAT. My appointment was at 2:50 got checked in at 2:40 didn’t get out till 4:45 a 5 I don’t think this is good it’s BULL if you get my drift Ron Monroe
Business response:
Hi, Ronald. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We appreciate your positive feedback about our staff. We appreciate your patience. Often, we experience longer-than-usual wait times, as we are committed to seeing our scheduled patients and addressing emergencies as they arise. Please reach out if you have any questions. We appreciate your patience and kindness.
Too long a wait to be seen
Business response:
We value your input about wait times. We understand this was frustrating and are working to improve scheduling efficiency. We sometimes have emergencies arise. We appreciate your patience. Have a great week.
Dr Morrison is a great doctor but unfortunately her billing department does not return phones calls! I’ve tried reaching out to pay my balance and no one returns my calls I had an appointment today and when I got there they said I owed more than my bill stated so I paid 100.00 and still owed 98. Of which I could pay tomorrow but after getting up and driving there and not being able to pay my balance in full they would not see me I paid 100.00 and left and I’ll find a new optometrist! They could have called and let me know ... read more
Business response:
Hi, Peggy. We apologize for the billing communication issues and appointment inconvenience. Please contact us at your earliest convenience at (937) 553-2020 to resolve your balance concerns.
After I was seen by the technician, I was sent to a room for 20 minutes to an half hour. Before the doc saw me. I had to stand at the door way before someone saw me standing there and asked if I was waiting on someone, i said I had been sitting in here for a while waiting to see the I doctor. Then the eye doc came said, oh there you are. What the heck. I understand that there are other patients, but I believe that there was a better way to handle the wait.
Business response:
Hi, Rebecca. Thank you for sharing your experience. We sincerely apologize for the extended wait and the frustration it caused. While we strive to see every patient in a timely manner, unexpected situations and emergencies can occasionally arise that impact our schedule. Please know your time is valuable to us, and we appreciate your patience. If you'd like to speak with us directly, feel free to contact our office—we’d welcome the opportunity to connect. Please contact us at (937) 553-2020 to discuss further.
I scheduled an early appointment so I could get in and out you run us very quick and then wait on the doctor to see you for 1.5 hours not good plan . Your staff is great and the doctor is great just the wait time thank you
Business response:
Hi, Donald. Thank you for your honest feedback—we truly appreciate your kind words about our team and doctor. We completely understand how frustrating it can be to wait, especially when you've made the effort to schedule an early appointment. Occasionally, unexpected emergencies do come up that impact our schedule, and we’re sorry this affected your visit. Your time is valuable to us, and we’re always working to minimize delays and improve the overall experience. Thank you again for sharing your thoughts.
Frequently asked questions about amaEyes: Agnone Morrison & Associates
How is amaEyes: Agnone Morrison & Associates rated?
amaEyes: Agnone Morrison & Associates has a 4.9 star rating with 3,027 reviews.
When is amaEyes: Agnone Morrison & Associates open?
amaEyes: Agnone Morrison & Associates is closed now. It will open tomorrow at 8:00 a.m.