amaEyes: Agnone Morrison & Associates

Name: amaEyes: Agnone Morrison & Associates
Address: 1550 London Avenue, Marysville, OH, 43040, US
Telephone: (937) 553-2020
Rating: 4.9

4.9

Marysville, OH

About this business

HealthcareOphthalmologists

Location details

1550 London Avenue, Marysville, OH, 43040, United States

Get directions

Weekday	Schedule	Status
Mon	08:00 a.m. to 5:00 p.m.
Tue	08:00 a.m. to 5:00 p.m.
Wed	08:00 a.m. to 5:00 p.m.
Thu	08:00 a.m. to 5:00 p.m.
Fri	08:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.93,027 reviews

Select a rating

Heidi W.

a year ago

I didn't realize that this follow up appointment was going take this long. I checked in at approximately 2:30 and was called back RIGHT away but I didn't get to actually see the Doctor until an hour later.

Business response:

Hi, Heidi. Thank you for taking the time to leave us a review. We apologize for your wait and understand your time is important. Often, we experience longer than usual wait times as we are committed to seeing our scheduled patients and emergencies as they arise. Please reach out if you have any questions. We appreciate your patience and kindness.

John S.

a year ago

I waiting 50 minutes in the interior waiting room. Way too long after going thru the pre exam and photographs of the eyes.

Business response:

Hi, John. Thank you for taking the time to leave us a review. We apologize for your wait and understand your time is important. Often, we experience longer than usual wait times as we are committed to seeing our scheduled patients and emergencies as they arise. Please reach out if you have any questions. We appreciate your patience and kindness

Dreama W.

a year ago

Quick and efficient during exams by Dr Smith and assistants. Waiting time in exam room was a bit too long. Dr Smith speaks too loudly! As if she thinks all patients over 70 have hearing deficiencies.

Business response:

Hi, Dreama. Thank you for taking the time to leave us a review. We are glad that your exam went well with Dr. Smith. We will make sure we pass along your comments to her. We apologize for your wait and understand your time is important. Often, we experience longer than usual wait times as we are committed to seeing our scheduled patients and emergencies as they arise. Please reach out if you have any questions. We appreciate your patience and kindness

Terrie L.

a year ago

Dr Morrison is excellent. My experience trying to get the appointment was not. The lady put me on hold and talked with a technician and then told me I was seeing reflective light off the edge of the lens. I had to insist on an appointment. I had experienced a vitreous detachment in my other eye previously and Dr Morrison had told me that if it happened in the other eye to make sure I called and got it checked. I had to absolutely insist before she would give me an appointment for the next day. I experienced this previously ... read more

Business response:

Hi, Terrie. Thank you for taking the time to leave us a review. We’re pleased to hear that you had a positive experience with Dr. Morrison. At amaEyes, we are committed to addressing all patient concerns in a timely and efficient manner to ensure the best possible care. We appreciate your comments and will address them with our team internally to improve our service and ensure our patients get seen in a timely manner

Brenda B.

a year ago

Had eye exam and prisms was added to my prescription which I was unaware. Cost me 438.00 for my new glasses. Could not wear them due to the prisms. After another eye exam the glasses was sent back to have the prisms removed. When I went back to pick my glasses up I ask the lady if the was a cost adjustment due to the prisms. She said no, the insurance takes care of that. I told her I had paid 438.00. Also she never gave back my eyeglass holder. Stated I never gave it to her. I was not happy with the response from the girl or... read more

Business response:

Hi, Brenda. Thank you for taking the time to leave us a review. We believe clear communication is important, especially with something like your vision and costs. At amaEyes, we are dedicated to addressing and resolving all concerns to ensure our customers' satisfaction and well-being. We'd like to invite you back to our office and give you a new eyeglass holder at no charge. Please give us a call to set up a time that works for you. We appreciate your understanding and hope to improve your experience with us.

Jana M.

2 years ago

I honestly like the services in general however my only complaint is the length of time I’m left sitting in the exam room waiting on the Dr to come in. It was over an hour this last visit which to me is excessive.

Business response:

Hi Jana, We aplogize for your wait and understand your time is important. Often, we experience longer than usual wait times as we are committed to seeing our scheduled patients and emergencies as they arise. We appreciate your patience and kindness.

Robert B.

2 years ago

Very long wait for eye test to upload on the computer system. The total visit was over 2 hours long. Much longer than reasonably necessary.

Business response:

Thank you for your review. There was a nationwide slowdown of the ERH system and we did our best to let our patients know.

Kathy D.

2 years ago

The care as usual was great, but it was a very short appointment but was there mostly waiting for an hour and forty five minutes.

Business response:

Hi, Kathy. We are glad your care is great. Thank you for taking the time to leave us a review. We work hard as a team to accommodate our patients and we are dedicated to taking care of everyone, including eye emergencies as they come in. If you have any questions or concerns please reach out to us at (937) 553-2020. www.amaEyes.com

Lisa M.

2 years ago

I left without knowing my oressures and what was different this time around.

Business response:

Hi, Lisa. Thank you for taking the time to leave us a review. Due to HIPAA regulations, we cannot publicly comment on your remarks. Please contact our office at (937) 553-2020 tp further discuss your comments. Have a great day.