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American Fence Company
- Construction
- La Vista, NE
About this business
Location details
12330 Cary Circle, La Vista, NE, 68128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The communication and professionalism from American Fence has been extremely disappointing. We finalized our fence installation paperwork and payment in late March. Shortly after, our yard was marked with painted lines and flags by the utility company and internet provider. For all of April and half of May, my yard looked awful, as I needed to leave the flags in place as grass grew a foot tall in those spots. Multiple emails to American Fence inquiring as to an estimated start date on the project sometimes didn’t receive a r... read more
Business response:
Trenton, Thank you for taking the time to talk to me today. Again, I apologize that our crew did not pick up the dirt during the installation of your fence due to a miscommunication on our end. Because of the miscommunication, we will be taking the cost of hauling the dirt off of your final bill. If you have any more questions or concerns, please feel free to reach out to me at (531) 329-4439. Thank you, Michael McKinney Branch Manager
Several weeks ago we informed our landlord that our backyard fence needed repairs. They had some quoting done for us and landed on this company. Since then, neither us, nor our landlord, have been informed about scheduled visits to the property. Random utility workers started showing up to mark and spray paint in the yard - no calls prior. Luckily, we were home so it was okay to get the dog inside and allow them access to the backyard. A week ago my landlord told us they’d have a scheduled date for us soon and would let us k... read more
Business response:
Mr. and Mrs. Hardin, Thanks for taking the time to speak to Penny and myself yesterday. I do apologize that you were not notified that we were coming out. We had notified your landlord on 5/20 that we would be out this week and she had replied back to us at 7:14pm that same day. As I stated, landlords generally do not disclose their tenants' contact information to us, which I respect. Due to that, we had no way of letting you know directly that we would be out yesterday. I will let my guys know that it is expected of them t... read more
I can NEVER get a response from anyone, I have emailed, called, left FB messages. I have had nothing but problems from the initial install to months later the fence looking like it will fall over. The gates were put to close to my house, wedged against the gutters and unable to be opened. They even bent my gutter to try to get the gate to fit. I finally got someone to come look at it and then it took over a month for me to get someone to respond. I am really worried what this fence will even look like years down the road. P... read more
I highly recommend going with a different company. It has been 1 and a half months of attempting to get a simple bid. First, they stated the ground was too muddy for a bid, fair enough. However, after one missed call from the company it has been nothing short of a chase. The first reason for no response was due to a system being down for bidding, not sure how this prevents a phone call or email. The second was that Jeff, their estimator, was “really busy”, so busy it took 2 weeks for a response from Tami, their Admin. Assist... read more
Communication and follow-up has been terrible. They tore out old fencing and put in new posts a week ago. They have not been back back since and I cannot get them to return my calls. I have followed up daily to find out when the fence will be completed - no response to multiple messages from the estimator or superintendent. Their work appears to be good so far, but be prepared to have zero follow-up.
3 months ago I called to get a quote on a rolling gate. the salesman told me it would be about $650 for materials. I told him I would call back when I was ready. 1 month ago I began calling and attempting to get my gate. after a series of 20+ phone calls, 10+ voice-mail, and constant transfers, I finally recieved a return call from BIL to get a quote. my new quote was over $1000, when I protested I was told I must have needed to speak to the store directly for better pricing. I then made a couple calls and was told that Bil... read more
Business response:
Michael, we apologize for the inconvenience you have experienced. If you could send us a message with your contact information, our branch manager will reach out to you directly. Thank you.
I am a current customer of American Fence and am patiently waiting for my fence to be installed. The sales rep was very prompt in coming for measurements and an estimate. I paid the 60% down as quoted and since that time (9/17/19) I have had to reach out to Penny for updates regarding installation and have received very generic answers. As of today (11/22/19) I am still waiting for my fence installation which was supposed to have happened today. I not fencing acres of ground. 139 feet and two gates. Very poor customer care. ... read more
Business response:
Brenda, we apologize for your negative experience. Thank you for giving the branch manager the opportunity to speak with you today. What you experienced is not something we want you or anyone else to go through and we are taking steps to correct this so it doesn't happen in the future. We appreciate any feedback we receive. Please reach out to us if you have any further questions or concerns.
RecommendedA PHENOMENAL CREW, LISTENED TO MY NEEDS, LISTENED TO MY CONCERNS. GAVE ME AN INSTALL DATE 8 WEEKS OUT...THEY WERE THERE IN 3. WE OPERATE A DOG RESCUE, THEY WERE CONSIDERATE OF THE DOGS, CAREFUL WITH EQUIPMENT AROUND THEM, CAREFUL WHEN ENTERING AND EXITING THE YARD. STAYED AND SECURED AREAS PRIOR TO LEAVING EACH DAY.... STRONGLY RECOMMEND THIS COMPANY FOR YOUR NEXT FENCING NEEDS.... WOULD DO IT ALL OVER AGAIN IF I HAD MORE YARD TO FENCE!!!!
Business response:
Thanks for the great review, Dianne! We are definitely dog people here at American Fence, so we were happy to work with your group of rescues! 🐾
Horrible to work with and low quality materials. Fence was supposed to be tight with the ground. Corner boards weren’t nailed in either. Still charged me full $3,300 🙄
Frequently asked questions about American Fence Company
How is American Fence Company rated?
American Fence Company has a 3.9 star rating with 370 reviews.
When is American Fence Company open?
American Fence Company is open now. It will close at 4:30 p.m.