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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Headquartered just outside of Chicago, Illinois, AGWS is an innovative provider of administration services for Dealers and Marketers offering vehicle service contracts, limited warranties, and a variety of environmental and aftermarket products across the United States. Since its inception in 1998, the goals of AGWS are to offer superior claim processing, exceptional customer service, and unmatched profitability options. Products are insured by “A” or “A-” (Excellent) rated carriers. AGWS is part of the American Guardian Gro... read more
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scam. They never want to replace with new parts. I've used for a PTU and still had to come outta pocket over $1000. They wanted to use parts from old cars. Second claim was denied even though I have air condition under my agreement. The HVAC(actually has ac in the title of the part) door actuator has failed and they will not replace. I gotta come outta pocket and other $500. So more then half of what I paid for the warranty. Do not use. RECOMMEND HIGHLY TO NOT USE.
This service is not worth it. Claims Representatives take stated "exclusions" out of context to avoid coverage. Which they use in order to not fulfill their responsibility to warranty your vehicle. I have had several reports from ******************* representatives, and first hand experience of American Auto Guardian Claims representatives acting unprofessionally on the phone. Treating your paying customers with condescending and rude behavior is unacceptable. Cannot recommend this service to anyone.
Worthless warranty !!!! Have 2012 dodge ram for only 2 years. Put in storage in the summer months(5 months each year) my engine started clinging I only put 18, 000 miles on the truck. Done 3 oil changes (with proof). They denied my claim do to the fact oil changes were not done every 6 months. This group is a fraud you give them proof and they still deny. Don't ever buy from this company. They are a waste. Not even worth a one.
This is a fraud. Not answer for claims that is included in the agreement as: towing, fuel injectors and engine parts. My suggest for any customer is not buy this fake **********************, its prefer that you save this money because they only pay according his own decision not over agree of warranty. They are a fake and fraudulent service, that never gets nothing about this warranty.
As a retired adjuster for RV and Auto for a very large insurer,, My experience with **** has been very subpar!! The adjuster for my claim was knowledgeable but yet very pro company and not willing to help a customer on a claim that was down to an opinion of the adjuster on the claim. I spoke to another **************** Rep that was... well.. **** No last Name. And I will leave it at that!! A Supervisor called me and didn't tell me his name, He should have stayed home today.. ! There are some good people there but I would sug... read more
Bad business practice. So 3 years ago I bought a 2011 **** F150 XLT from a dealership near me. For peace of mind because it was an older vehicle with ******* miles on it I purchased a warranty for $ 2000. Coming from a bigger dealership I figured that it wasn't a scam. 3 years later I had a problem with my vehicle misfiring I changed some coils still the problem didn't go away. I paid $200 for a big mechanic shop to diagnose it. Comes back it's the timing chain needs replaced along with water pump. I remembered the warranty ... read more
Claim was denied for parts covered under warranty after proof of service and maintenance. Only had car for 10 months, but denied due to years of sludge build up.
Denied claim for parts that were covered under our policy, claims they are not even though a gasket failed which was in the policy! Getting our money back since only had the car a month! ********************* or time with this predatory company!
Only rated 1 star cause I had to in order to leave a review! Straight forward gap claim, they're only paying about half what the insurance didn't pay. DO NOT PURCHASE GAP insurance through them! Multiple complaints on not paying out. Tried to say a car that really is valued at $30k is $35k, when JD Power the people they use to value even stated cars value at $28k-$31k. I've searched the internet for days, contacted dealers, checked adds, checked for sale posts, I can't find a single car like mine over $30k!!!!True rating? -5
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.5 star rating with 1,029 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open at 8:00 a.m.