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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't know who these people are that are giving them a 5 star review, they must be employees or family members. This is the worst warranty I have ever had, l only purchased it because the dealership recommended them. Now the dealership agrees that they are terrible, and no longer offer this companies packages. I have tried to have even minor things fixed and they find a term in the contract (like hinges, their term for a sun visor) that is listed as not covered. I purchased the Platinum plan and have not be able to use it ... read more
Business response:
****, **** records reflect that the items covered per the terms of your service contract were processed quickly. **** makes every effort to ensure the terms and conditions of our service contracts are clear, unfortunately some of the failures included with your recent claim were items excluded from coverage under your contract. Please let us know if we may assist in the future.
They denied my claim over a made up reason. Then they denied me road side assistance.
Business response:
****, your claim was evaluated per the terms of your service agreement and coverage was offered as per those terms, which you rejected. **** records do not reflect a road side claim. If you have any questions, please contact our customer service department at *************.
Bunch of crooks there work sheet showed I that the pay off was .. If I made my payment but I always paid extra and since I paid extra for two years they didn't go by the number they gave me and took almost **** dollar away from me once they found out the pay off was lower threw my bank. So moral of the story never pay extra on your loan also never deal with this.
Business response:
****, **** is sorry to hear about the challenges youve experienced, but the issues you raise in your review are lender related and are not controlled by ****. These items should be addressed with your finance company. Thank you.
Our vehicle has been at the dealer for a week now with no resolution or communication. Our vehicle is having transmission issues and they are trying to deny our claim over oil change records which we have provided even though the oil changes have nothing to do with the transmission. This company is a scam and I will not recommend them to any one. Do not waste your money because they will try and use every excuse to not repair your vehicle. Plus we have been with out a vehicle for a week with no rental. Total scam do not wast... read more
Business response:
*****, maintenance records are required to enable **** to efficiently evaluate claims for repairs and determine the root cause of failure. **** agreements are transparent with both benefits and obligations, such as evidence of performing the manufacturers recommended maintenance.**** is ready to continue on with your claim when you provide legible,verifiable receipts evidencing compliance with manufacturers recommended maintenance guidelines.
Read the contract. They have a BUNCH of loopholes to get out of paying claims. A week into our purchase we went of a trip in our motorhome. We broke down on the weekend. They denied our claim because we didn't call them to get pre-authorization. We didn't have our contract in the motorhome (our bad) but they didn't care. We were BROKE DOWN! Now it's in our backyard needing a new starter. The repair guy submitted all the claims paperwork four days ago. They're saying they didn't get it. We need this repair made so we can do a... read more
Business response:
****, **** records show that the service contract was transferred to you from a previous owner. As stated conspicuously in several areas of your service contract, prior authorization is required before commencing repairs. When a breakdown occurs, there is an investigation to find the root cause of the failure that *** include photos, an inspection, and further documents. Since repairs were completed prior to notification of the breakdown, **** did not have any opportunity to evaluate the breakdown. If we can provide any furt... read more
I am very disappointed in ****. We paid for the platinum extended warranty coverage for our 2019 motorhome. I am a teacher and my husband is disabled. Claims that should be covered are being denied. Very frustrating. I bought this extended warranty in good faith. They are not a trust worthy company. They should be ashamed.
Business response:
*****, **** strives to provide the best customer service and coverage possible within the parameters of our customers contracts. Your contract states that the rusting of fasteners and failure due to spark plugs are not covered under the service contract. The other claim you filed in 2020 was paid in full. We understand that vehicle maintenance can be frustrating. We hope this clarifies the reasons for the claim denial. If we can be of further service, please do not hesitate to contact us at ************.
Read the fine print people. they use out of date pricing and quote "msrp" denied over $1000 of my claim and then argued with me about it. they have been not very forthcoming with how they priced out the claim. When I escalated the claim the manager was a total jerk and argued with me that the claim was "adjudicated" correctly. He was not wiling to compromise and basically told me i was on my own. Why would I purchase a product under the guise of we cover everything less a 50 dollar co pay. they only look out for themselves n... read more
Business response:
******, **** strives to provide the best customer service and coverage possible within the parameters of our customers contracts. Your contract clearly states that covered components will be reimbursed at up to manufacturer suggested retail price (MSRP) when a breakdown has occurred. Physical damage is outside the scope of your agreement. Current MSRP was used when evaluating your claim for parts that failed and repairs have been authorized with your chosen repair facility. If you wish to discuss your claim further, please c... read more
When I purchased my class A motorhome, I purchased an extended warranty call *** *********** provided by American Guardian Warranty Services, Inc. I purchased their most expensive plan (Platinum). One of the **** units on the roof of the ** quit working. I took it to the dealership and they advised a control board failed and it should be covered by the warranty. However, **** denied using a very broad defined exclusion for a failed fastener. This was where one of the wires became loose on the control board causing the failur... read more
Business response:
******, we understand your frustration, but as fasteners are expressly excluded in your agreement, there is no coverage. Please contact our customer service department at ************** and ask to speak to a supervisor if you wish to discuss you claim further.
I had several issues with my motorhome. Two of which were/are covered under the warranty I have. First was the jacks that explicitly states they cover the wire harness. After three phone calls to the claim department by my platinum Newmar dealer, they denied ever having had this issue brought up. After five phone calls by me to them, they deny the claim for physical damage. A wire harness that does not come in contact with anything but the firewallhas been physically damaged? Ive bumped this up to supervisor levelworthless.I... read more
Business response:
****, **** records state that the issues presented in your recent claim were not mechanical breakdowns and therefore, outside of the scope of your agreement. Please feel free to contact customer service at ************** if you have any questions about your cancelled agreement.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.7 star rating with 995 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is open now. It will close at 6:00 p.m.