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American Guardian Warranty Services, Inc.
- Warrenville, IL
About this business
Location details
4450 Weaver Pkwy, Warrenville, IL, 60555, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. They don't pay the labor rates in your area and expect you to drive or tow a damage RV to a state with lower labor rates.
Business response:
***, as stated in your service agreement, **** refers to nationally recognized labor rates when processing claims but cannot control a repair facilitys rates. If we can be of any further assistance, please contract **** customer service at **************.
HORRIBLE COMPANY, MAKES ANY EXCUSE NOT TO PAY FOR ANYTHING THAT IS INCLUDED IN MY WARRANTY. THIS PLACE SHOULD BE SHUT DOWN.*******************************
Business response:
********, **** records reflect that the covered repairs on your claim were authorized for payment within one week. If you have any new information or questions please contact our customer service department at **************.
What the heck? The manufacturer's employee put a staple in the wiring harness, for a slide, and claim was submitted for reimbursement of $350. Thinking this WOULD be covered on Platinum Coverage (page 5 of the contract -- Slide Out's..... wiring harness or page 3 of the contract - #**... defects in workmanship outside the manufacturers tolerance). BUT NO! **** rep. ****************************** says it's denied because it was a technician negligence (item #**, page 6 of the contract). -- This was after several unanswered em... read more
Business response:
***, **** adjusts every claim within the terms and conditions of the agreement. Both coverage and exclusions are clearly stated in our agreements and unfortunately, the issues presented under your claim fell under stated exclusions. Please contact our customer service department at ************** with any further questions.
I don't know who these people are that are giving them a 5 star review, they must be employees or family members. This is the worst warranty I have ever had, l only purchased it because the dealership recommended them. Now the dealership agrees that they are terrible, and no longer offer this companies packages. I have tried to have even minor things fixed and they find a term in the contract (like hinges, their term for a sun visor) that is listed as not covered. I purchased the Platinum plan and have not be able to use it ... read more
Business response:
****, **** records reflect that the items covered per the terms of your service contract were processed quickly. **** makes every effort to ensure the terms and conditions of our service contracts are clear, unfortunately some of the failures included with your recent claim were items excluded from coverage under your contract. Please let us know if we may assist in the future.
They denied my claim over a made up reason. Then they denied me road side assistance.
Business response:
****, your claim was evaluated per the terms of your service agreement and coverage was offered as per those terms, which you rejected. **** records do not reflect a road side claim. If you have any questions, please contact our customer service department at *************.
Bunch of crooks there work sheet showed I that the pay off was .. If I made my payment but I always paid extra and since I paid extra for two years they didn't go by the number they gave me and took almost **** dollar away from me once they found out the pay off was lower threw my bank. So moral of the story never pay extra on your loan also never deal with this.
Business response:
****, **** is sorry to hear about the challenges youve experienced, but the issues you raise in your review are lender related and are not controlled by ****. These items should be addressed with your finance company. Thank you.
Our vehicle has been at the dealer for a week now with no resolution or communication. Our vehicle is having transmission issues and they are trying to deny our claim over oil change records which we have provided even though the oil changes have nothing to do with the transmission. This company is a scam and I will not recommend them to any one. Do not waste your money because they will try and use every excuse to not repair your vehicle. Plus we have been with out a vehicle for a week with no rental. Total scam do not wast... read more
Business response:
*****, maintenance records are required to enable **** to efficiently evaluate claims for repairs and determine the root cause of failure. **** agreements are transparent with both benefits and obligations, such as evidence of performing the manufacturers recommended maintenance.**** is ready to continue on with your claim when you provide legible,verifiable receipts evidencing compliance with manufacturers recommended maintenance guidelines.
Read the contract. They have a BUNCH of loopholes to get out of paying claims. A week into our purchase we went of a trip in our motorhome. We broke down on the weekend. They denied our claim because we didn't call them to get pre-authorization. We didn't have our contract in the motorhome (our bad) but they didn't care. We were BROKE DOWN! Now it's in our backyard needing a new starter. The repair guy submitted all the claims paperwork four days ago. They're saying they didn't get it. We need this repair made so we can do a... read more
Business response:
****, **** records show that the service contract was transferred to you from a previous owner. As stated conspicuously in several areas of your service contract, prior authorization is required before commencing repairs. When a breakdown occurs, there is an investigation to find the root cause of the failure that *** include photos, an inspection, and further documents. Since repairs were completed prior to notification of the breakdown, **** did not have any opportunity to evaluate the breakdown. If we can provide any furt... read more
I am very disappointed in ****. We paid for the platinum extended warranty coverage for our 2019 motorhome. I am a teacher and my husband is disabled. Claims that should be covered are being denied. Very frustrating. I bought this extended warranty in good faith. They are not a trust worthy company. They should be ashamed.
Business response:
*****, **** strives to provide the best customer service and coverage possible within the parameters of our customers contracts. Your contract states that the rusting of fasteners and failure due to spark plugs are not covered under the service contract. The other claim you filed in 2020 was paid in full. We understand that vehicle maintenance can be frustrating. We hope this clarifies the reasons for the claim denial. If we can be of further service, please do not hesitate to contact us at ************.
Frequently asked questions about American Guardian Warranty Services, Inc.
How is American Guardian Warranty Services, Inc. rated?
American Guardian Warranty Services, Inc. has a 3.7 star rating with 999 reviews.
When is American Guardian Warranty Services, Inc. open?
American Guardian Warranty Services, Inc. is closed now. It will open at 8:00 a.m.